How far will analytics take You? S3 majors meet with partners at StubHub, Giants, 49ers, Sharks, & Warriors to Find Out

How far will analytics take You? S3 majors meet with partners at StubHub, Giants, 49ers, Sharks, & Warriors to Find Out
by Brad Sherrill – September 2017

StubHub and Baylor S3

StubHub and Baylor S3 created a partnership to reward motivated, analytically-talented S3 students with an expenses paid trip to the Bay area. The inaugural S3 StubHub Analytics All-Stars group visited San Francisco for three days, gaining valuable interaction time with representatives from some of the Bay’s sports industry leaders. Thanks to StubHub’s generosity, we spent three days visiting with executives from StubHub, Golden State WarriorsSan Francisco 49ersSan Jose Sharks, and San Francisco Giants.

S3 Senior Ian Young said, “It was great to see the variety of career paths people have taken to get to where they are in the sports industry. I really got a feel of how closely connected people are in the sports industry and how best practices are shared among teams.” Young also commented on the value of being data-driven as an organization. Each organization relies on a data strategy to generate revenue utilizing analytics, CRM, and BI/BA to derive actionable insights.

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The StubHub Data-Driven Culture

Our group began the circuit of Bay area sports and entertainment properties by visiting StubHub’s corporate offices. Located in downtown San Francisco, the office encapsulates much of the Silicon Valley atmosphere and emphasis on creating a comfortable, enjoyable work environment.

S3 students received a tour of the office followed by interactive panel discussions with six StubHub employees whose positions touched many of the company’s various focuses. S3 Senior Jonathan Roselli found value in “understanding how analytics are used to report, optimize and predict performance.”

Adam Budelli headed the panels that included Charlie RockmanRaymond DelacruzMena AlsrogyRyan McDowell, and Adam Tatum. These professionals work in areas covering partnerships, business development, data management, analytics, consumer insights, data science, business operations, and marketplace supply chain analysis.

Join us!

If you are interested in the Sports Sponsorship & Sales (S3) program at Baylor, visit www.baylor.edu/business/s3. Prospective students and transfers can find out more about their tickets to a career in sports. Like StubHub and other S3 Leadership partners, organizations can learn about supporting the growth of talent for the industry by visiting www.baylor.edu/business/s3/board.  Look for more stories with insights from executives we met at the Warriors, 49ers, Sharks, and Giants in the coming weeks.

Since launching the first Sports CRM & Analytics track in the U.S in 2011, the S3 program is the leader in placing graduates in data analytics roles at teams [Dallas Cowboys, Dallas Mavericks, Dallas Stars, Houston Astros, Houston Dynamo, Houston Texans, San Antonio Spurs, Madison Square Garden, New York Yankees, Denver Nuggets, Columbus Blue Jackets, Orlando Magic, Miami Dolphins, , Utah Jazz, University of Southern California] and sports-related companies [KORE Software, Stone Timber River, Eventellect, E-15 Group, The Company, Legends Hospitality, and SportsDesk Media]. 

Who went where: S3 Graduate & Internship Placement 2015

Who went where: S3 Graduate & Internship Placement 2015
by Kirk Wakefield – June 2015

Careers in Sports

The Baylor Sports Sponsorship & Sales (S3) program graduated 30 students in the 2015 class. Two, Erin O’Neill and Travis Roeder, opted to pursue law degrees at Tulane and Alabama, respectively. We congratulate them and the others in the 2015 class with this slide show highlighting their placements. We offer a special thanks to Murray Cohn, Vice President of Team Ticket Sales (NBA),  for his dedication and help, as well as to the many other great people and organizations who give back their time to help these newcomers into the sports industry.

https://youtu.be/NqmETZyOrBg

Internships

In addition to the 30 graduating seniors, the S3 program also placed 28 juniors for training in one of the three S3 tracks offered to students: Sales, CRM & Analytics, or Brand Activation & Service.

https://youtu.be/LGDEvE01TyE

If you are interested in learning more about Baylor University, the S3 program, and the S3 Advisory Board, please visit our webpages at www.baylor.edu/business/marketing/sports.


 

Special shout out to Daniel Phillips and Ashley Malik for helping compile the slides for the videos.

The Two Keys to Building a Successful Loyalty Program

The Two Keys to Building a Successful Loyalty Program
by Kelly Cheeseman – August 2014

Everywhere we turn these days we are constantly reminded about loyalty. Every business seems to have a rewards program or a loyalty program. Case in point, on a recent shopping trip to the mall I made transactions at four stores and bought lunch. Four out of the five stops asked me to sign up for their loyalty program including the pizza place! All of the locations were offering perks in exchange for my information. As sports teams evolve and start entering in to this very crowded “loyalty” area of the business, we must not lose sight of what makes our industry unique:  We already have loyalty with our fans.

Loyalty and pride of our teams is what our customer base is built upon. The connection with our teams and the memories that come from it is the foundation of the wheel that drives us. Our great fans are with us through thick and thin. Realizing this and leveraging this is an important step as we develop our loyalty platforms.

With the LA Kings and LA Galaxy we have started to establish new loyalty programs, and we strive to drive these programs with two key principles.

#1 Be transparent and authentic with goals and message

There is no doubt that the goal of every loyalty program is to gather more information about customers. Learning their habits and info in order to allow us to reach our business goals is an important part of how we can have success. Our mission is to make sure we are open with our fans that our goal is to gather this information to help make their experience better. If we simply just tell them that they will be rewarded if they attend games or buy tickets, we may not see the results we are looking for in this busy “Loyalty” marketplace.

#2 Return the favor to the fans

Through thick and thin our fans are with us and they expect us to be loyal to them. So asking them for their “loyalty” is a slippery slope that can be insulting if framed in the wrong light.

We need to return the favor with great service and experiences. Our goal with our loyalty program is to build upon this fandom and become fans of our customers. We can’t forget where we come from and we need to celebrate and support our fans by giving them experiences that fit their needs. To some people this may just be free items or discounts, to others this may be experiences you can’t buy. Diversity in their choices is important while recognizing them for helping us and updating them on our progress of improving their experiences. As we establish and run our programs these are the key principles we are shooting for to break through the noise of the evolving and growing loyalty marketplace.

 

 

 

What can teams learn from Manchester United? How to hang out with fans on Google+

What can teams learn from Manchester United? How to hang out with fans on Google+
by Alex Stewart – April 2014

Manchester United is a global brand

Manchester United, along with Real Madrid and Barcelona, have the most fans outside their own country. They can count on fans in emerging markets, especially Asia and Africa.

The Red Devils may be suffering on the pitch currently, with the tenure of David Moyes, Sir Alex Ferguson’s anointed heir, currently a stuttering work of bathos, but their relentless commercialization shows no signs of abating. Indeed, it has become something of a running joke that United cannot seem to win much at the moment except for a slew of endorsements and commercial partnerships ranging from Japanese snacks to diesel engines.

Google+ Campaign

Manchester United has an active, if fairly staid, social presence, but they have recently become one of two clubs (Real Madrid being the other) to begin exploiting the burgeoning potential of Google+. With some 1.15 billion registered users, Google+ is a more dynamic, interactive social platform than the less agile social media such as Twitter and Facebook. United has hosted chats with the team on Hangout, and, most recently, launched Front Row, a campaign to encourage that global fan-base mentioned above to participate in the match day experience.

Using a hashtag-based competition, similar to Juventus’ #LoveJu fan choreography campaign, Manchester United invited fans to submit a picture via Twitter or Facebook using the #MUFrontRow hashtag to show their passion for the Red Devils. Winners were then selected from this group to participate in a Google+ hangout, which displayed their faces on the pitch-side advertising hoardings at Old Trafford, the home of Manchester United, during the showpiece match against north-west rivals Liverpool.

Why the hold up?

Google+ has been around a while, so why has it taken so long for football clubs to recognise and develop its potential?

Clubs’ use of social seems to fall largely into two camps:

  • the sometimes successful tongue-in-cheek conversation with fans via Twitter, and
  • the rather generic release of team information, photos, and match reports via all platforms.

Google+ requires thought in order not to be simply yet another platform on which to post the same pictures and comments. But, with thought, Google+ can be perhaps the most useful of all platforms for clubs.

Google+ fan interaction = community

Fans love nothing more than to debate and discuss, to put questions directly to their heroes, and to feel part of a community. This is especially so when it comes to fans of a team in a foreign country.

If you are a die-hard United fan from Thailand or Ghana, you might never get the chance to go to Old Trafford. Google+ hangouts allow a level of engagement and participation that is immediate, actual, and generates the kind of fan engagement that builds a genuine sense of community.

Circles = Global reach for sponsors

The use of ‘circles’ on Google+ also allows the content managers for United’s social team to tailor material specifically to fans in different countries. This, in turn, has an obvious benefit for a club with specific sponsorship partners in different locations. Those commercial tie-ins can be used only in the circles where the have an impact for the sponsoring partner.

The use of Circles is not the only benefit for sponsors. DHL already hosts the Hangouts with players. AON, the title sponsor of United, sees their logo emblazoned across shirts in every Hangout.

Customized messaging

The tailoring of commercial messages across specific circles can also benefit sponsors. The main plus point, though, is surely that Google+ allows fans across the world to feel connected in a way that other platforms cannot. It creates a direct, bespoke level of conversation, at times a genuinely two-way conversation, with a variety of content that realises and solidifies a fan’s passion for her team.

Football clubs benefit sponsors mostly by positive association rather than direct messaging. The global reach of Google+, married to its ability to create more of a genuine feeling of community than any other social platform, means it could be the most significant vehicle for generating earned media for clubs yet, with all the commercial benefits that entails.

Manchester United might be struggling on the pitch, but in the social space, they’re setting the pace.

Why Sponsors Flock to The Olympics and Super Bowl: 5 Things You Didn’t Know About Their Fans & Brands

Why Sponsors Flock to The Olympics and Super Bowl: 5 Things You Didn’t Know About Their Fans & Brands
by Anne Rivers – February 2014

Why do brands line up to sponsor The Olympics & the Super Bowl? Below are five truths you might have suspected, but didn’t have the evidence or the details that explain why brands do what they do.

1. The Super Bowl and The Olympics are the two most powerful sports brands in the United States.

Top Sports Brands, U.S.

2. Across all leagues the final game is always more powerful in terms of brand strength and stature.

Screen Shot 2014-01-31 at 9.20.15 AM

3. The Super Bowl and The Olympics have the most avid fans.

 When broken down into percentages of dedication from respective fan bases, the NFL & Olympics have more avid fans than the other leagues, providing tremendous brand rub for sponsors.

Screen Shot 2014-01-31 at 9.20.18 AM

4. The Super Bowl and the Olympics Match up with Unique Brand Images

The dedication of each fan base, especially when describing The Super Bowl or The Olympics, originates from what each sporting event stands for. The Super Bowl stands for iconic performance and fun and can be compared to similar brands as the image below indicates. The Olympics, on the other hand, are usually characterized by originality, authenticity, and grace.

Screen Shot 2014-01-31 at 9.20.22 AMScreen Shot 2014-01-31 at 9.20.22 AM 2

5. The Seahawks’ image stands for fan passion, but the Broncos stand taller for perceived skill.

In anticipation of the upcoming Super Bowl this weekend, we, and avid NFL fans, see the Denver Broncos taking home the Lombardi trophy.

Screen Shot 2014-01-31 at 9.20.25 AM


Special thanks to Emily Buratowski for helping with this article.

Register with the S3 Report

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How can leagues and teams build excitement? Step outside your box! Literally.

How can leagues and teams build excitement? Step outside your box! Literally.
by Kelly Cheeseman – September 2013

When the NHL announced in May that they will be expanding their highly successful outdoor game concept showcased by their New Year’s day Winter Classic, many critics asked how much is too much? I’d like to think of it as stepping outside the box, since so much of what we do is focused on what goes on inside a big box we call our arena.

With the announcement of the Stadium Series presented by Coors Light, the NHL will be adding 5 additional games to the lineup. Gary Bettman was noted as saying,

Gary Bettman“The reason we’re doing more outdoor games is really what it’s now doing locally,” Bettman said. “This is an incomparable event and what happens is fans get connected to the game in ways they never imagined, we get new fans who, for the first time, will come and be a part of this. This is a fan-oriented, fan-driven event, and that’s why we’re doing so many games so we can bring it to more fans.” (Thursday, 08.08.2013 / 4:55 PM / The Canadian Press)

Outdoor Hockey in LA

If you were in LA looking for an outdoor venue for hockey, where would you look? What about Dodger Stadium?

  • Opened April 10, 1962; the third-oldest continually used park in Major League Baseball.
  • Hosted more than 147 million fans since it opened
  • Hosted eight World Series and close to 4,000 regular-season games.
  • Zero hockey games.

With a remarkable view of Chavez Ravine overlooking downtown Los Angeles and the San Gabriel mountains, Dodger Stadium has been called one of the treasured cathedrals of baseball with one of the most unique and picturesque settings in sports. Of course, critics ask how a hockey game is possible in a “warm weather city”? Doesn’t it need to be freezing cold?

weather

The Kings actually have some history with outdoor hockey events. The NHL’s first outdoor game was an exhibition in the parking lot of Caesars Palace in Las Vegas on Sept. 27, 1991. That game took place in 85-degree weather. But, further evidence as to the possibility of this game is simple science. The average high in January in Los Angeles is 68 and the average nighttime low is 48 degrees. Translation? If we play the averages, we are slated to have one of the best settings for a hockey game imaginable. In fact, with a little luck, we’ll have temperatures more pleasurable than a full NHL venue on a game night.

With all of this in mind, when the Los Angeles Kings and Anaheim Ducks were asked to participate in an outdoor game in our market in one of the most iconic and historical venues in the history of our country, Gary Bettman’s words “incomparable”, “innovative”, “fan driven” all came to mind.

Since the arrival of the Kings in Los Angeles in 1967 many stepping stones have been passed to spur the growth of the game on the West Coast:

  • The Gretzky trade in 1988,
  • The arrival of the San Jose Sharks in 1991,
  • The Kings 1993 Stanley Cup Finals participation,
  • The arrival of the Anaheim Ducks (also 1993), and
  • The marquee moments of Stanley Cup Championships for the Ducks in 2006 and Kings in 2012.

All have lead us to this moment where the Kings and Ducks can showcase the game on one of the most unique stages during the Grammy Awards’ weekend in Los Angeles.

Measures of success

As we plan ahead for this moment in January we often ask ourselves what will be the measuring stick of success for this game? Will it be a sold out venue? Big NBC national ratings?

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Luc Robitaille
Luc Robitaille

“This is a credit to our fans and the amazing support they have shown to us and the NHL these past few years. This will be a sporting event like no other that has ever been seen in Southern California and we are proud to be a part of it.” [/dropshadowbox]With this platform these two outcomes are almost certainties. A sell out and a big national rating are almost a given. Broadcast partners indicate an excitement for this game and ticket sales trends are ahead of all historical trends of other outdoor games.

But for us, the growth of the game on the west coast is the most important measuring stick. Big local ratings, attention to the Ducks and Kings Freeway Faceoff rivalry, and the ability for as many hockey and sports fans in Los Angeles to be touched by this game will create the sustainable impact we are looking for short and long term. Plans are still in the works to capitalize on this moment, but these are the objectives we are focused on. We welcome any constructive comments or creative ideas below!

In a game slated to be one of the most historical hockey events ever, the NHL has a chance to garner the attention of the local and national media like never before. As, the host and participating home club, we have a platform to grow the game in a way never available to a market like Southern California.


Cover photo courtesy of Marian Stanton.

 

I’ve got the golden ticket! Breaking down the anatomy of a ticket sales promotion

I’ve got the golden ticket! Breaking down the anatomy of a ticket sales promotion
by Ken Troupe – May 2013

NO, not really.  The University of Minnesota Golden Gophers have the original Golden Ticket.  What we at the Phoenix Coyotes saw was an idea that worked for another team, so we developed a version that would work for us.

It has always been my thought that to be good at the business of selling tickets you need to always be looking for and trying to develop the next “great idea.”  In my eye, the next “great idea” can be something truly original or something you saw work (or not work) for another team.  The latter was the case here with the Coyotes GOALden Ticket.Phoenix Coyotes Goalden Ticket

The Golden Gopher’s Golden Ticket was based around the idea that if you saw the Gophers Men’s basketball team lose at home your ticket was voided.   They sold some packages, but they also got a tremendous amount of buzz, and created exposure for their program.  We took the idea and adapted as our own with three main focus points.

    1. We wanted to develop a ticket package to help drive sales over the last 10 games of our season, which are games that traditionally we struggle with.
    2. We looked at the GOALden Ticket as an excellent branding tool to create some buzz within our market and possibly nationally.
    3. We continually work to find ideas to help fill our building which also increases the demand and perceived value of our season tickets.

A Golden Incentive Plan

Emphasize potential savings. We built incentives around the Coyotes version of the GOALden Ticket to encourage our fans to attend as many games as possible.  The package centered on the number of goals allowed at home emphasizing the “potential” value/savings the holder of a GOALden Ticket may receive.

We offered a five goal package for $100 and a twenty-five goal package for $250.  We picked a seating area with the smallest percentage of season ticket holder in a lower level section normally listed with a gate price of $75.  If we had given up five goals that first game, those folks with the 5-goal package would had seen one game for $100.  As it turned out we surrendered five goals over three games, so the average ticket price ended up at $33.33 a seat and a great value for our fans.

Promote additional attendance. As of today we have given up fifteen total goals over eight  games, so it appears that our 25-goal GOALden Ticket buyers will see all 10-games. That works out to the great value of $25 a game.  Additionally we added an element to encourage buyers to attend each of our games: If GOALden ticket plan buyers see a shutout the team will provide extra tickets to the last regular season game of the year.

Distribute via multiple channels. We marketed the GOALden Ticket via an email blast, the use of a variably printed postcard to past season ticket buyers (5-6 years back), a purchased list of recent new movers from hockey markets, a strong social media push and newsletter/press release inclusion.

The GOALden Ticket ended up being a tremendous win for us, selling around 200 packages for $35,000 in revenue, and another $10,000 in revenue coming from other packages that resulted from call campaign to past STHs.

What’s your idea?

Now, of course, the challenge becomes to find that next big idea and adapt it as our own.   Tell us what’s worked for you in the comment section below and tweet @KTsportsmarket and @BaylorS3.

 

The AT&T Challenge: Innovative teaching tool brings ideas to life for brands and teams

The AT&T Challenge: Innovative teaching tool brings ideas to life for brands and teams
by Darryl Lehnus – March 2013

The AT&T Challenge: The Beginning

The AT&T Challenge is the brainchild of Eric Fernandez (BU ’94), then Director of Corporate Partnerships for AT&T. Working in collaboration with Eric and AT&T’s partnership with the Dallas Mavericks, the Sports Sponsorship & Sales (S3) students developed sponsorship activation strategies in a team competition to see who could be the most creative and effective in reaching partnership objectives.

Since 2007, S3 students have had the privilege of working with a variety of sports properties including the Dallas Stars, San Antonio Spurs, San Diego Padres, AT&T Cotton Bowl, Baylor Athletics, and this year’s partner Circuit of the Americas. Tom Hughes (S3 Board Member, Director of Sponsorship Marketing & Promotions, Reliant Energy) helped grow the program while at AT&T. Eric continues to lead the way in developing the process.

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Eric Fernandez
Eric Fernandez

We’re constantly looking for fresh, innovative ideas. As a marketer, it’s easy to fall into a “tunnel vision trap” because you live and breath your brand every day.

The S3 students provide a unique point-of-view unconfined to traditional “corporate” thinking and challenges us to be more creative.

Relevantly connecting with 18-24 year olds is a priority for any brand.What better way to do this than a group of college students providing their points-of-view on what’s interesting and meaningful to them? The students’ ideas are creative, compelling and provide insight into how best to connect with them. [/dropshadowbox]

The Process

The AT&T Challenge is real world immersion for students. The structure and process is basic to how sponsorships work. AT&T, currently under the leadership of Bill Moseley, selects a current or prospective sports property partnership relationship. The steps mirror industry practices:

  1. Sponsor goals: AT&T presents the objectives and goals of their marketing strategy and how the sponsorship fits within that strategy.
  2. Property assets: The sports property identifies the resources, inventory, and assets available in packaging the partnership.
  3. Probing/exploration:  Representing the property, students ask questions and explore creative opportunities for the partnership.
  4. Preparation: With the goals and asset inventory available, S3 student teams create unique customized partnership proposals. Over the next six weeks, students participate in conference calls (assisted, of course, by AT&T) with the sponsor & property with clarifying questions and applications to ensure package elements are available and can be delivered.
  5. Presentation: Student teams compete to see which of their partnership proposals best meets the needs of the partners.

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Brad Alberts

Baylor University continues to provide the finest sports marketing experiences for its students of any university I have seen. The AT&T Challenge was a tremendous opportunity to see Baylor’s students articulate a sports sponsorship and to see the young talent that ultimately could work for an NHL team like the Dallas Stars.[/dropshadowbox]

S3 students know they will face the evaluations of a panel of national leaders in the sponsorship field. The pillar of strength in this process is the ever-present Eric Fernandez. Eric interacts with our students during the process to review, advise, and critique each team’s ideas and concepts.

The panel includes five members:

Bill Moseley
Bill Moseley

Bill Moseley ultimately decides if the proposals meet the AT&T objectives. A productive outcome of this project is the proposed ideas, concepts, and promotions are frequently implemented by AT&T and the various properties.

“The AT&T Challenge is mutually beneficial to all involved,” explains Moseley. “Students get experience and develop needed skills. The innovative ideas from these outstanding young people is a value-add to our partners. And, like most of us who’ve had someone help us, we love giving back to help the careers of these students.”

Always looking for more

Students in the S3 program participate in ticket sales projects each year, generating revenue up to $25,000 for teams and events such as the Houston Astros, Texas Rangers, San Antonio Spurs, Houston Rockets, FC Dallas, Mastercard Colonial, Valero Texas Open, Houston Shell Open, and the Alamo Bowl. Students call from our AT&T 24-seat call center and students in the S3 CRM-track manage the database tracking calls and notes through Microsoft Dynamics.

AT&T Call Center
AT&T Call Center

The S3 program is expanding opportunities to engage in more activities like the AT&T Challenge. S3 students operate in agency teams as part of the new S3 Sponsorship Incubator (SI). In two weeks time, SI teams  present creative activation approaches suited to the needs of a partnership. You can join Pizza Hut and the Houston Dynamo, the first two clients of the new SI service, by contacting me by email or calling 254.710.6189.


 

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Jason Simpson
Jason Simpson

The S3 program is grateful to AT&T for their trust and investment of time into the preparation of the next generation of sports sponsorship leaders. In particular, we honor in memory the contributions, friendship, and the life of Jason Simpson to the S3 program. Jason passed away December 18, 2012.

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S3 Board Member Spotlight: Kelly Cheeseman, AEG Worldwide

S3 Board Member Spotlight: Kelly Cheeseman, AEG Worldwide
by Jerry Ruiz – February 2013

Congratulations to S3 Board Members in their new positions:  Kelly Cheeseman, Chief Operating Officer of AEG Worldwide, and Chris McGowan, President of the Portland Trailblazers.

Chris McGowan
Chris McGowan
Kelly Cheeseman
Kelly Cheeseman

This is a story about the value of good mentors.

Kelly Cheeseman started his career as the Manager of Marketing at Rancho Cucamonga Quakes before coming to the LA Kings/AEG in 2001 as an Account Executive in ticket sales. In short order, Kelly advanced to Senior Sales Executive and then to the Manager of Ticket Sales. By 2005, Kelly was the Director of Sales & Service. Three years later, he was promoted to Vice President, Sales & Service, followed by a move up to Senior Vice President in 2012. When Chris McGowan left the COO position at AEG Worldwide to become the President & CEO of the Portland Trailblazers, Kelly was, as always, prepared to step in.

“Kelly has the best work ethic of any sports executive I have ever seen,” said Chris McGowan. From his experience, beginning in 1996 at AEG, McGowan sees the COO position at AEG as a true privilege. Having worked alongside Cheeseman for over a decade, Chris said what’s obvious to everyone is that, “Kelly is extremely passionate about the sports industry and dedicates a lot of time and energy into learning every aspect of the business.” Kelly would say he’s been helped by seeing it modeled by his mentor, Chris McGowan.

Giving back

In turn, Kelly has always taken the time to mentor others. Two graduates of  the inaugural Baylor S3 class in 2006, Todd Pollock and Brett Christenson, began in ticket sales at the LA Kings/AEG. Cheeseman took the two under his wings and helped them get off to a good start within the industry.

Todd Pollock in London
Todd Pollock

“Kelly has been a great mentor. Aside from his knowledge and business-savvy mentality, he has always been a great leader with his staff, whom he cares about greatly. His willingness to develop skill sets and train his staff makes him one of the best executives in the sports world today,” said Pollock, currently General Manager of Sales & Service at Temple University.

Under Cheeseman’s mentorship, Pollock moved from inside sales to account executive to Manager of Sales & Service for the LA Kings in less than two years, before becoming Manager, Ticketing & Suites, at the San Francisco 49ers. Cheeseman, like his mentor McGowan, share the qualities of all good mentors.

Christenson landed at FC Dallas in corporate sales, before completing his MBA and moving into corporate business intelligence and database analytics.

[dropshadowbox align=”right” effect=”lifted-bottom-right” width=”250px” height=”” background_color=”#ffffff” border_width=”1″ border_color=”#dddddd” ]Qualities of Good Mentors:

  • genuine concern for your best interest
  • willingness to share what they know to help you get ahead
  • willingness to be available to you when you need help—not just at their convenience
  • ability to identify your needs or deficiencies and to develop strategies for overcoming such obstacles to your success
  • respectfulness, trustworthiness, honesty and supportiveness

Source: Achieve Solutions [/dropshadowbox]

Learned along the way

Looking back at his career, the biggest challenges came during the two NHL work stoppage. Facing such obstacles out of your control, Cheeseman says, “will truly test your ability to maintain good relationships with customers and challenge your mental strength.”

When asked about some of the best career tips he’s ever received, Cheeseman recalled words shared by McGowan that stuck with him:

  • Hard work can never be beat.
  • There are no shortcuts.
  • Always look for ways to be innovative.
  • Don’t get stuck in a rut.

What is Cheeseman’s advice to others wanting to succeed in sales management in this business?

  • Hire a great team properly organized to work together. Focus on the structure.
  • Develop a measurable business plan you can review against key performance indicators.
  • Hire an analytics team to support your staff.

Of course, it always helps to have a positive mindset. “Clients and co-workers really enjoy working with Kelly because he has a great personality,” McGowan added.

Thanks

The students in the Baylor S3 program look forward to continued success stories from those fortunate enough to work with Mr. Cheeseman and Mr. McGowan. Thanks for giving back!