What can teams learn from Manchester United? How to hang out with fans on Google+

What can teams learn from Manchester United? How to hang out with fans on Google+
by Alex Stewart – April 2014

Manchester United is a global brand

Manchester United, along with Real Madrid and Barcelona, have the most fans outside their own country. They can count on fans in emerging markets, especially Asia and Africa.

The Red Devils may be suffering on the pitch currently, with the tenure of David Moyes, Sir Alex Ferguson’s anointed heir, currently a stuttering work of bathos, but their relentless commercialization shows no signs of abating. Indeed, it has become something of a running joke that United cannot seem to win much at the moment except for a slew of endorsements and commercial partnerships ranging from Japanese snacks to diesel engines.

Google+ Campaign

Manchester United has an active, if fairly staid, social presence, but they have recently become one of two clubs (Real Madrid being the other) to begin exploiting the burgeoning potential of Google+. With some 1.15 billion registered users, Google+ is a more dynamic, interactive social platform than the less agile social media such as Twitter and Facebook. United has hosted chats with the team on Hangout, and, most recently, launched Front Row, a campaign to encourage that global fan-base mentioned above to participate in the match day experience.

Using a hashtag-based competition, similar to Juventus’ #LoveJu fan choreography campaign, Manchester United invited fans to submit a picture via Twitter or Facebook using the #MUFrontRow hashtag to show their passion for the Red Devils. Winners were then selected from this group to participate in a Google+ hangout, which displayed their faces on the pitch-side advertising hoardings at Old Trafford, the home of Manchester United, during the showpiece match against north-west rivals Liverpool.

Why the hold up?

Google+ has been around a while, so why has it taken so long for football clubs to recognise and develop its potential?

Clubs’ use of social seems to fall largely into two camps:

  • the sometimes successful tongue-in-cheek conversation with fans via Twitter, and
  • the rather generic release of team information, photos, and match reports via all platforms.

Google+ requires thought in order not to be simply yet another platform on which to post the same pictures and comments. But, with thought, Google+ can be perhaps the most useful of all platforms for clubs.

Google+ fan interaction = community

Fans love nothing more than to debate and discuss, to put questions directly to their heroes, and to feel part of a community. This is especially so when it comes to fans of a team in a foreign country.

If you are a die-hard United fan from Thailand or Ghana, you might never get the chance to go to Old Trafford. Google+ hangouts allow a level of engagement and participation that is immediate, actual, and generates the kind of fan engagement that builds a genuine sense of community.

Circles = Global reach for sponsors

The use of ‘circles’ on Google+ also allows the content managers for United’s social team to tailor material specifically to fans in different countries. This, in turn, has an obvious benefit for a club with specific sponsorship partners in different locations. Those commercial tie-ins can be used only in the circles where the have an impact for the sponsoring partner.

The use of Circles is not the only benefit for sponsors. DHL already hosts the Hangouts with players. AON, the title sponsor of United, sees their logo emblazoned across shirts in every Hangout.

Customized messaging

The tailoring of commercial messages across specific circles can also benefit sponsors. The main plus point, though, is surely that Google+ allows fans across the world to feel connected in a way that other platforms cannot. It creates a direct, bespoke level of conversation, at times a genuinely two-way conversation, with a variety of content that realises and solidifies a fan’s passion for her team.

Football clubs benefit sponsors mostly by positive association rather than direct messaging. The global reach of Google+, married to its ability to create more of a genuine feeling of community than any other social platform, means it could be the most significant vehicle for generating earned media for clubs yet, with all the commercial benefits that entails.

Manchester United might be struggling on the pitch, but in the social space, they’re setting the pace.

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How did the S3 Report grow over 400% in 4 months?

How did the S3 Report grow over 400% in 4 months?
by Kirk Wakefield – June 2013

Thanks to you, the growth in readership and membership at the S3 Report has been exceptional. Let’s start with who we are and then how we’ve grown.

Who are we?

The S3 Report launched in January 2013 with a following of no more than 75 members of our S3 Board and staff who write for us.  Within four months, we had 300 registered members (up 400%). Starting from scratch in January (visits = 0), where has your support taken us?

  • 4,506 unique visitors, 7,174 total visits, and 37,625 page views since January 1.
  • 1,792 unique visitors since May 1: 
    • 67% new visitors
    • Over 98% stay on the site for 3 minutes and view over 5 articles each visit.
  • Now over 400 registered members representing exec’s from:
    • Over 60 major league teams
    • NFL, NBA, and MLS league offices
    • Over 30 NCAA athletic departments
    • Over 50 corporations/agencies

How did we get here? You.

First, we started with influencers. Executives from leading teams in every league and among major sports advertisers from the Baylor S3 Advisory Board provided the foundation as our writers.

Second, more influencers like you joined the community via social media. With the help of the first 75 influencers and their followers, traffic was generated primarily through Twitter referrals. Over half of our traffic (51.3%) comes from referrals via social media and other websites, with another 16% from search traffic and 30% direct traffic to the site.

Breaking down the referrals with Google Analytics, we can see how most new visitors get here:

Bottom line? Keep on posting! As we all know from our careers in sales and marketing, referrals from friends are the most trusted source of information.

Content is _______

We get tired of hearing it, but the King is not dead. And, no, we don’t mean Elvis.

Excluding articles from the editor, what are our most popular posts so far?

Rank Article Author Organization
1 Which comes first: Happiness or success?
Shawn Achor
GoodThinkInc
2 No more cold calls: 3 steps to making informed calls & increasing close rates
Flavil Hampsten
Bobcats
3 The Sales Commandments According to This Disciple
Carson Heady
T-Mobile
4 Sales Training: How to Handle Objections
Sean Ream
MLS
5 How to get promoted in sports sales careers
Rob Zuer
Rockets
6 How to manage the new generation of sellers
Murray Cohn
NBA
7 Executing successful sales events: Three teams who are doing it right
Corey Breton
Hawks
8 So you want a job in pro sports?
Charles Johnson
Sixers
9 Part 2: Managing the next generation of sellers
Murray Cohn
NBA
10 Practice? We talkin’ about practice?
Bob Hamer
Suns
11 S3 Board Member Spotlight: Kelly Cheeseman, AEG Worldwide
Jerry Ruiz
S3 Editorial Staff
12 Social media in the NFL: Strategy and tools
Nick Schenk
Texans
13 Here’s a method to turn sponsorship assets into answers
Bill Glenn
The Marketing Arm
14 How to look good at the interview
Jeannette Salas
Texans
15 S3 Alumni Spotlight: Taylor Bergstrom, Texas Rangers
Jennifer MacIntyre
S3 Editorial Staff
16 I’ve got the golden ticket! 
Ken Troupe
KT SportsMarketing
17 Ticketing technology: How can we reduce barriers for renewals?
Chris Faulkner
Broncos
18 Just trust me
Lolly Daskal
Lead From Within
19 Are you investing enough time into training? The 3 elements of good programs
Drew Ribarchak
Blue Jackets
20 Evolution of analytics in sports: What’s next?
Aaron LeValley
LA Kings/AEG

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The AT&T Challenge: Innovative teaching tool brings ideas to life for brands and teams

The AT&T Challenge: Innovative teaching tool brings ideas to life for brands and teams
by Darryl Lehnus – March 2013

The AT&T Challenge: The Beginning

The AT&T Challenge is the brainchild of Eric Fernandez (BU ’94), then Director of Corporate Partnerships for AT&T. Working in collaboration with Eric and AT&T’s partnership with the Dallas Mavericks, the Sports Sponsorship & Sales (S3) students developed sponsorship activation strategies in a team competition to see who could be the most creative and effective in reaching partnership objectives.

Since 2007, S3 students have had the privilege of working with a variety of sports properties including the Dallas Stars, San Antonio Spurs, San Diego Padres, AT&T Cotton Bowl, Baylor Athletics, and this year’s partner Circuit of the Americas. Tom Hughes (S3 Board Member, Director of Sponsorship Marketing & Promotions, Reliant Energy) helped grow the program while at AT&T. Eric continues to lead the way in developing the process.

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Eric Fernandez
Eric Fernandez

We’re constantly looking for fresh, innovative ideas. As a marketer, it’s easy to fall into a “tunnel vision trap” because you live and breath your brand every day.

The S3 students provide a unique point-of-view unconfined to traditional “corporate” thinking and challenges us to be more creative.

Relevantly connecting with 18-24 year olds is a priority for any brand.What better way to do this than a group of college students providing their points-of-view on what’s interesting and meaningful to them? The students’ ideas are creative, compelling and provide insight into how best to connect with them. [/dropshadowbox]

The Process

The AT&T Challenge is real world immersion for students. The structure and process is basic to how sponsorships work. AT&T, currently under the leadership of Bill Moseley, selects a current or prospective sports property partnership relationship. The steps mirror industry practices:

  1. Sponsor goals: AT&T presents the objectives and goals of their marketing strategy and how the sponsorship fits within that strategy.
  2. Property assets: The sports property identifies the resources, inventory, and assets available in packaging the partnership.
  3. Probing/exploration:  Representing the property, students ask questions and explore creative opportunities for the partnership.
  4. Preparation: With the goals and asset inventory available, S3 student teams create unique customized partnership proposals. Over the next six weeks, students participate in conference calls (assisted, of course, by AT&T) with the sponsor & property with clarifying questions and applications to ensure package elements are available and can be delivered.
  5. Presentation: Student teams compete to see which of their partnership proposals best meets the needs of the partners.

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Brad Alberts

Baylor University continues to provide the finest sports marketing experiences for its students of any university I have seen. The AT&T Challenge was a tremendous opportunity to see Baylor’s students articulate a sports sponsorship and to see the young talent that ultimately could work for an NHL team like the Dallas Stars.[/dropshadowbox]

S3 students know they will face the evaluations of a panel of national leaders in the sponsorship field. The pillar of strength in this process is the ever-present Eric Fernandez. Eric interacts with our students during the process to review, advise, and critique each team’s ideas and concepts.

The panel includes five members:

Bill Moseley
Bill Moseley

Bill Moseley ultimately decides if the proposals meet the AT&T objectives. A productive outcome of this project is the proposed ideas, concepts, and promotions are frequently implemented by AT&T and the various properties.

“The AT&T Challenge is mutually beneficial to all involved,” explains Moseley. “Students get experience and develop needed skills. The innovative ideas from these outstanding young people is a value-add to our partners. And, like most of us who’ve had someone help us, we love giving back to help the careers of these students.”

Always looking for more

Students in the S3 program participate in ticket sales projects each year, generating revenue up to $25,000 for teams and events such as the Houston Astros, Texas Rangers, San Antonio Spurs, Houston Rockets, FC Dallas, Mastercard Colonial, Valero Texas Open, Houston Shell Open, and the Alamo Bowl. Students call from our AT&T 24-seat call center and students in the S3 CRM-track manage the database tracking calls and notes through Microsoft Dynamics.

AT&T Call Center
AT&T Call Center

The S3 program is expanding opportunities to engage in more activities like the AT&T Challenge. S3 students operate in agency teams as part of the new S3 Sponsorship Incubator (SI). In two weeks time, SI teams  present creative activation approaches suited to the needs of a partnership. You can join Pizza Hut and the Houston Dynamo, the first two clients of the new SI service, by contacting me by email or calling 254.710.6189.


 

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Jason Simpson
Jason Simpson

The S3 program is grateful to AT&T for their trust and investment of time into the preparation of the next generation of sports sponsorship leaders. In particular, we honor in memory the contributions, friendship, and the life of Jason Simpson to the S3 program. Jason passed away December 18, 2012.

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Welcome to the Sports Sponsorship & Sales (S3) Report

Welcome to the Sports Sponsorship & Sales (S3) Report
by Kirk Wakefield – January 2013

Join the S3 Community to:

Participate: Join the discussion on our LinkedIn group: Click here.[dropshadowbox align=”right” effect=”lifted-both” width=”250px” height=”” background_color=”#F5F6CE” border_width=”1″ border_color=”#dddddd” ]Content Categories:

  • Selling Sports: tickets, experiences, sponsorships, premium/VIP
  • Leadership: Leadership Freak and guest columns
  • S3 Spotlight  on alumni and board members[/dropshadowbox]

Access: All current month articles are available for those in the S3 Community. Click here to join. All archives from previous issues are open access.

Share. The purpose of the Sports Sponsorship & Sales (S3) community is to share best practices with each other. Content is written by members of the sports industry to share with the industry. Share freely! If you have content ideas, please contact the editor (Kirk_Wakefield@Baylor.edu).

Network. The S3 Advisory Board and contributors are among the most respected in the business of professional sports. Join our community (free) and connect with leaders and learners in the industry.

Spread the word. More great content is coming from the Baylor S3 Advisory Board & our partners at Baylor University. Click on members’ names to view their LinkedIn profiles.

Team/Organization S3 Report Contributor See their 2013 posts in:
MLB: New York Yankees Dan Rosenthal May
MLB: New York Yankees Nick Forro July
MLB: Philadelphia Phillies Derek Schuster February
MLB: San Diego Padres Eric McKenzie June
MLB: San Diego Padres Jeremy Walls December
MLB: San Diego Padres Tyler Epp February and December
MLB: Texas Rangers Jason Fortune September
MLB: Texas Rangers Katie Morgan September
MLB: Texas Rangers Wade Graf February
MLS: FC Dallas Kris Katseanes October
MLS: Houston Dynamo Bryan Kraham April and November
NBA: Atlanta Hawks Corey Breton April
NBA: Atlanta Hawks Mitch Ried November
NBA: Charlotte Bobcats Chris Zeppenfeld June
NBA: Charlotte Bobcats Flavil Hampsten March
NBA: Cleveland Cavaliers Damion Chatmon December
NBA: Dallas Mavericks George Killebrew October
NBA: Dallas Mavericks Jeff Brown August
NBA: League Office (TEAMBO) Murray Cohn January and February
NBA: Orlando Magic Jamie Weinstein August
NBA: Phoenix Suns Bob Hamer March
NBA: Washington Wizards Jake Reynolds July
NBA:Philadelphia Sixers Charles Johnson February
NBDL: Texas Legends Bill Boyce January
NBDL: Texas Legends Drew Mitchell June
NFL: Denver Broncos Chris Faulkner April
NFL: Houston Texans Greg Grissom August
NFL: New York Jets Russell Scibetti November
NFL: Tampa Bay Buccaneers Ben Milsom March
NHL: Columbus Blue Jackets Drew Ribarchak May
NHL: Columbus Blue Jackets Jeff Eldersveld August
NHL: Dallas Stars Brad Alberts December
NHL: Dallas Stars Matt Bowman October
NHL: LA Kings (LA Galaxy) Kelly Cheeseman September
NHL: Los Angeles Kings/AEG Aaron LeValley April
NHL: New Jersey Devils Eric Kussin June
NHL: New Jersey Devils Krissy Keen (S3 ’09) November
NHL: Phoenix Coyotes Ken Troupe February
Racing: Feld Entertainment Ryan McSpadden July
University: ASU Rocky Harris April and December
University: Baylor Brian George July
University: IMG College Shane Hildreth May
University: Temple Todd Pollock (S3 ’06) December
Academy Sports + Outdoors Anita Sehgal February
American Airlines Dawn Turner May
AT&T Bill Moseley March
BAV Consulting Anne Rivers January and June
Chevrolet Steve Flynn July
Fathom Delivers Steve Kessen October
Fox Sports San Diego Wayne Guymon January and October
JGraydon Sports John Burnett
Leadership Freak Dan Rockwell Monthly
Legends Hospitality George Manias September
MediaLink Eric Fernandez July
Pizza Hut Lynda Carrier Metz November
Reliant Energy Tom Hughes September
The Marketing Arm Bill Glenn April and August
Website Alive Bryan Apgar (S3 ’08) May

 

S3 Board Member Spotlight: Kris Katseanes, FC Dallas

S3 Board Member Spotlight: Kris Katseanes, FC Dallas
by Travis Martin – January 2013

Kris Katseanes, Vice President of Ticket Sales and Service for FC Dallas, has been an invaluable member of the S3 Advisory Board. Because of Kris’ leadership and willingness to mentor the careers of young people entering the profession, Baylor’s S3 program annually places interns and new employees with FC Dallas.

Kris Katseanes
Kris Katseanes

Each fall semester Katseanes visits the Baylor campus to interview S3 students for internships the following summer. For most juniors this is the first real interview with a team. Katseanes helps calm the tension as students walk into the one-on-one interviews. As with other on-campus interviews with board members, students meet with the S3 Program Director, Dr. Darryl Lehnus, to help learn for the next interview.

All the students who meet with Mr. Katseanes quickly learn about his opinion of the value of hard work. His strong work ethic was instilled in him since he was a boy. Growing up on a potato farm, hard work was the only way to go when your day starts at 4:00 am.

One demonstration of this kind of dedication came one afternoon when Katseanes found inefficiencies in the team’s database. Salespeople were wasting time and it was clear the system needed organizing. Since the team did not have a specific person assigned to the database, Katseanes took it upon himself to work from 7:00 pm that night to 7:00 am to clean up the leads in the system. This not only helped them gain more sales, but gained admiration around the office for making everyone’s life easier.

Along with integrity and networking, work ethic represents part of the Baylor S3 W-I-N acronym instilled in students. Katseanes believes we reap what we sow and luck finds people who work hard. For young professionals, the best way to improve your career is to volunteer for anything and everything. This puts you ahead of the person next to you and gets you noticed by the right people.

“But, you have to be careful,” Katseanes says. “I see young professionals always looking to the next step so much that they can’t be content with the current. The grass isn’t always greener on the other side, so find a place where you can be happy.”

Vice President of Marketing, Communications & Strategic Planning FC Dallas
Kelly Weller

“He’s fair, creative, solution and result oriented,” said Kelly Weller, Vice President of Marketing, Communications & Strategic Planning with FC Dallas. “Everyone has a chance to succeed with him.  They are given all the tools, resources and time to perform their best to not only hit their individual goals, but to help achieve the overall objectives of the company.  He’s one of a kind in my book!”

Katseanes loves working with the S3 program because of the leadership the program offers to its students. At FC Dallas, Katseanes has developed a leadership development program that helps employees set written goals with measurable results and deadlines. Katseanes enjoys working with the the S3 professors and S3 graduates, because the emphasis is on preparing to enter a career and not just get a job.