by Murray Cohn – January 2013
Part 1
“I want it all. I want it now.”
On a recent team visit I met an entry level ticket seller who’d been there two months. He said, “Murray, I am ready to manage my own staff. I know everything I need to learn about ticket sales.” Laughing, I looked at him and said, “I have been doing this for 25 years and I still learn every day.” I added, “Plus, to make that statement, it might help if you were first on the sales board instead of eighth out of twelve.” Read more