by Kirk Wakefield – June 2016 Juniper Research classifies ticketing as one of the primary commerce applications driving eCommerce, estimating over one-fourth of ticket purchases will go mobile in the U.S. by 2020, and over half of ticket purchases outside of the US and Europe to be mobile-based by 2020. Teams like the Portland Trail Blazers…Continue Reading Selling Experiences Online: Announcing the BAV-S3 4V® Brand Index
by Daniel Venegas – September 2015 Identifying At-Risk Accounts Many factors go into the buying decision whenever customers receive renewal invoices. Team performance, usage, cost, and value are just a few of the buzz words we hear every year. The issue is knowing which accounts will bring these up and how to identify them beforehand. Simplifying…Continue Reading Increase Season Ticket Renewals by Identifying At-Risk Accounts
by Alex Karp – September 2015 Three things will make CRM a great tool for your organization: consistency, ease of use, and documentation of activity. All of these are essential, particularly the last one, if management is going to be able to use CRM effectively. I wanted to share some best practices that I have…Continue Reading Illustrated CRM: How CRM Process Helps the Sales Process
by Michael Hurley – September 2015 Are you using your CRM system to project final renewal numbers? Are you able to identify accounts that might be harder to renew? The Way We Were In 2012, during my first renewal campaign with the Houston Astros working with then Director of Season Ticket Services, Alan Latkovic, our…Continue Reading CRM Made Easy: How to Track Account Renewals
by Andre Luck – September 2015 As an Inside Sales Manager I am often asked what the best salespeople do to be the best. Fortunately, I’ve had the opportunity to manage or mentor over 100 salespeople so far in my career. I have seen many times what the top performing salespeople have done to separate…Continue Reading 5 Characteristics of the Best Salespeople in Sports
by Mike Dimitroff – July 2015 My sales philosophy: Better to go after the big fish than waste time fishing for minnows! Anyone can go to the local watering hole, cast a line, and catch small fish. But if LinkedIn is your fishing pole, businesses will be the big fish you are trying to catch. [dropshadowbox align=”center” effect=”lifted-both” width=”550px”…Continue Reading Utilizing LinkedIn for Business Prospecting
by Stephen Gray – May 2015 Many of the tips I’m about to share I received in the classrooms at Baylor as a student. Others I learned during my time at Spurs Sports and Entertainment. They helped me grow into management. I hope they help you with your career. Some may seem obvious; but sometimes the most…Continue Reading 10 tips to shape your ticket sales career
by Chris Zeppenfeld – May 2015 One of my favorite sales reps said this to me coming out of a CRM training session a few years ago. I think it’s the best analogy I’ve ever heard about CRM training. “Going to CRM training is like going to the dentist….no one really looks forward to going,…Continue Reading Making CRM training tolerable: The 10 Commandments
by Justin Gurney – April 2015 Does this sound familiar? “Great job Brandon! You made 150 calls today, those will be sure to turn into sales, so keep it up.” “Ryan, wow you set 10 appointments this week leading the way.” “Mark, you were on the phone for 200 minutes today, way to dig in…Continue Reading 5 Tips For Managing in a Social Selling Environment
by Deno Anagnost – April 2015 Is your career in ticket sales just starting to catch fire? Or, are you a seasoned veteran or manager feeling as though your career development is becoming stagnant? Either way, I have four strategies which can take your career and personal brand to the next level. I have been…Continue Reading Four Key Strategies to Make Your Sports Career Flourish