by Drew Ribarchak – May 2013 In February 2008, Starbucks shut down all of its stores because of bad habits and inconsistency among their baristas. A sign on the front door that read, “We’re taking time to perfect our espresso. Great espresso requires practice. That’s why we’re dedicating ourselves to honoring our craft.” Implementing a strategic…Continue Reading Are you investing enough time into training? The 3 elements of good programs