Category Archives: Software

Confirm Backup Status

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Every computer user may easily CONFIRM their backup status.

Check at your computer by launching the Code42 program. OR, check online (from anywhere) (great for multiple computers) at backup.baylor.edu:

  • Login to the Code42 screen with your Bear_ID and password and DUO
  • Verify you see every computer under your control which need backup services listed (note omissions to add)
  • Verify you see a HIGH Backup Status percentage (over 90%)
  • Verify you see a RECENT Last Activity value (minutes or hours)

This report is dependent upon the admin Bear_ID; if you have someone else administering some of your computers, they must confirm the status. (Please NEVER share your Bear_ID, among other bad things, this grants access to ALL your computer files on ALL computers.)

By the way, backup services are not just for catastrophic failure, use it to restore files accidentally deleted or overwritten, or when you need a previous version!

Another BTW: DUO helps secure your files from unauthorized access. DUO. Good.

Microsoft Office 365 Changes

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Many of us resist change, especially in our computer software. Microsoft is making a change this summer in how they deliver Office 365 updates to all Baylor “Windows” users with a process called “Click to Run“.  Once installed (scheduled for this summer), when Word or Excel or an Office 365 app is launched, it will check to see if there are updates; if so, they will download in the background and ask you to restart the application. You may continue to work on your file and save as usual; when you quit, the upgrade will be applied.

As MSFT adds or moves features, your system will be updated. Changed. This has pros and cons for us … the Help Desk will keep up-to-date of what is modified, call them (710-HELP) if these changes cause issues for you.

Use the “Leave a Reply” link (bubble icon) if you have questions, comments, suggestions. Apple Mac users are not impacted at this time. 🙂

 

Backup Computer Data

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Tivoli backups have ceased. Users should CONFIRM their crucial data is being backed up to CrashPlan Pro. If all your data is in your “user directory” it is probably OK, just confirm your backups are occurring. If you have data in other folders, or external drives, CPP can handle that but you must configure; the Help desk can help.

Log into the Code 42 CrashPlan application (not the Tray) on your computer to see the backup status.

If you have multiple computers, you may log into the application on any of your computers and see the backup status for ALL your computers. (You may also restore files between computers which is a nice feature.)

Another option for ALL USERS is to use the backup.baylor.edu link to log into Code42 (the CrashPlan PROe parent company) to see your computer back ups. Use your Bear_ID on this screen (not email); this is a legitimate site:

Click the image below to see my error message … my data is not backing up! (Help ticket created!) … “Last Activity” should be minutes, maybe an hour, not 46 days (yikes).

As always, contact the Help desk (710-HELP) with any questions or if you need other drives or computers to be backed-up!  Use the “Leave a Reply” link (bubble icon) if you have questions, comments, or suggestions!

Backup Update

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Tivoli backups will cease on May 31, 2017; all users should have migrated to CrashPlan Pro (CPP). To verify your data backups, launch the CrashPlan Pro application on your computer (not the CPP tray).

For users with multiple computers, navigate to backup.baylor.edu to see all your computers being backed up. You will enter your Bear_ID credentials at the Code42 login screen (Code42 is the company behind CrashPlan Pro). Make sure the backup history shows recent activity. Also make sure your data is in your home folders – other areas are not backed up by default (but you can change this). If any are missing, launch CPP (using your credentials) on those computers.

SketchUp access

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Q: Are the campus computers adequate to run the trial Sketch-up download?

A: Yep, our “standard” Baylor computer is actually quite a high-end model and will run most mainstream software. (The primary office computers are replaced every four years to keep them current!)

By the way, the full blown Sketch-up version is available at no cost for teachers. [LINK]

CrashPlan Pro

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cppCrashPlan Pro is the backup program for University computers.

By default, CPP backs up files in the user directory on your primary computer.

This is customizable.

If you need to back-up files from other locations (D drive, C:/other folders, external drives, or from other computers), please contact the Help Desk at 710-4357 (HELP). CPP is able to suspend for intensive processing needs; see the FAQ online or call for assistance.

PLEASE KNOW YOUR DATA IS SAFE.