Category Archives: User Q&A

Windows 7 End-of-life

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Microsoft will cease support of their Windows 7 operating system on January 14, 2020.  Due to security vulnerabilities, computers still running Windows 7 at that time will be taken off the University network.

  • If your Windows 7 computer is funded for replacement, those orders should be made now or in early fall.
  • If you do not have replacement funds, contact ITS Installs for a Windows 10 replacement computer – it will be a few years old.
  • If you need Windows 7 computers to remain on the network, send us the details – to be clear, there is no current solution, but we will take the need to ITS.

Important to Use the Help Desk

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Whenever your computer has a problem, please report it to the Help Desk … your issue may be impacting others and the desk may already have (or need) a quick fix. Also, this documents issues and provides information to help everyone.

Use the HelpDesk!  If it’s not fixed, contact them again!
Call: 4357 (HELP)
Email: helpdesk@baylor.edu
Online: http://www.baylor.edu/selfservice

Office Shortcuts Disappear

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The Microsoft Office “Click to Run” deployment is being installed to 200 computers/day (Windows only) and a known side-effect is the loss of the application shortcuts. Users may add these back to the task bar using the steps below. Please contact the Help Desk (710-HELP) if you need assistance or see other issues with Click-to-Run. More information is here: Click-to-Run or via link off the baylor.edu/ITS site (keyword: click).

To reset Office Applications pins:

  • Go to Start Menu
  • Find the Application in the alphabetic listing
  • Right Click on the application name
  • Choose “Pin” to Taskbar
    (If you don’t see this option, choose “More Items”)

SketchUp access

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Q: Are the campus computers adequate to run the trial Sketch-up download?

A: Yep, our “standard” Baylor computer is actually quite a high-end model and will run most mainstream software. (The primary office computers are replaced every four years to keep them current!)

By the way, the full blown Sketch-up version is available at no cost for teachers. [LINK]

Office 365 Free to BU

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Q: A user asked if the Office suite is still available at the bookstore.

A: No, but Microsoft Office 365 Pro Plus is now available at no cost to all current Baylor faculty, staff, and students. Login at  … portal.office.com … using your full Baylor email address and (BearID) password. Currently, users may load Office 365 to 5 computers and 5 mobile devices per account.O365 Log-in Button

For more information, enter “Office” in the ITS Search at www.baylor.edu/its

Classroom Doc Cam?

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Q: Old Main 185 does not have a document camera, any chance we can get one?

A: Sure, we can look into this. Our full-featured doc-cam is the Wolfvision VZ-3
wolfvision vz3Its installation can prompt a huge re-wiring of the room – which takes some time to plan. OMAIN 185 is scheduled for an upgrade in summer 2017; we will see if we can move that up a year.

Most of our rooms have doc cams, but for those which do not, a quick option is to purchase a portable USB webcam. The $100 Ziggi  HD-Plus is a pretty low-end product, but may work for you.
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We are glad to address any classroom need – Contact us.