Whenever your computer has a problem, please report it to the Help Desk … your issue may be impacting others and the desk may already have (or need) a quick fix. Also, this documents issues and provides information to help everyone.
Use the HelpDesk! If it’s not fixed, contact them again!
Call: 4357 (HELP)
Email: helpdesk@baylor.edu
Online: http://www.baylor.edu/selfservice
Cable TV: We’ve mentioned that changes are coming and we will soon know more, but the gist is … most academic cable feeds will be scrambled this summer. Users wanting to continue cable service will need to purchase a set-top box from the chosen provider. This is expected to be a fairly low monthly cost. More to come.
Code 42 – CrashPlan Pro back-up services are available for all University computers; if users have questions, please call the Helpdesk. Users should be proactive.
April 13th is the deadline for Technology Security Review applications for items needing clearance to purchase in the current fiscal year. Even with this deadline, complex requests may not be completed in time to use fiscal 2018 funds – please submit as early as possible!
April 27th is the deadline for fiscal year 2018 technology purchases. Please contact us with any emergency needs. (NOTE: External grant purchases are typically not subject to this deadline but have their own due dates – usually at the end of the grant. If you do not understand this, please ask for clarification.)
As always, click the gold comment button to ask a question or make a suggestion or comment!
Every computer user may easily CONFIRM their backup status.
Check at your computer by launching the Code42 program. OR, check online (from anywhere) (great for multiple computers) at backup.baylor.edu:
This report is dependent upon the admin Bear_ID; if you have someone else administering some of your computers, they must confirm the status. (Please NEVER share your Bear_ID, among other bad things, this grants access to ALL your computer files on ALL computers.)
By the way, backup services are not just for catastrophic failure, use it to restore files accidentally deleted or overwritten, or when you need a previous version!
Another BTW: DUO helps secure your files from unauthorized access. DUO. Good.
Using the Help Desk solves problems, but just as important, it documents problems and provides accountability and transparency and a certain level of forensics should the issue return. Use the HelpDesk! If the issues is not fixed, contact them again!
Call: 4357 (HELP)
Email: helpdesk@baylor.edu
Online: http://www.baylor.edu/selfservice
With the many online and computer streaming options, do we still have an academic need for cable TV? ITS wants to know. Comment or send us a message. Thanks.
We built this site to discuss and improve A&S computer technologies. Please subscribe, comment (the gold bubble), submit your own Post, or simply email us … how may we serve you better?
Many of us resist change, especially in our computer software. Microsoft is making a change this summer in how they deliver Office 365 updates to all Baylor “Windows” users with a process called “Click to Run“. Once installed (scheduled for this summer), when Word or Excel or an Office 365 app is launched, it will check to see if there are updates; if so, they will download in the background and ask you to restart the application. You may continue to work on your file and save as usual; when you quit, the upgrade will be applied.
As MSFT adds or moves features, your system will be updated. Changed. This has pros and cons for us … the Help Desk will keep up-to-date of what is modified, call them (710-HELP) if these changes cause issues for you.
Use the “Leave a Reply” link (bubble icon) if you have questions, comments, suggestions. Apple Mac users are not impacted at this time. 🙂