3 Key Insights for Women in the Business of Sports

3 Key Insights for Women in the Business of Sports
by Hannah Bouziden – May 2014

Successful Leaders in the Wide World of Sports Business

Women increasingly move up the corporate ladder across America, but have faced a greater challenge in the once male-dominant industry of professional sports. In a world where people like Donald Sterling have been operating, what is it like for females as they progress to the highest executive levels in the business of sports?

On April 14th, 2014, Baylor University’s Sports Sponsorship & Sales Club welcomed three leading women in the world of professional sports to speak about the challenges they have overcome in their careers. The panel included, Paige Farragut (Senior Vice President of Ticket Sales & Service with the Texas Rangers Baseball Club), Tami Walker (Manager, U.S. Fuels Brand Management for Phillips 66, 76, and Conoco), and Amy Pratt (Vice President of Event & Tours with Legends/Dallas Cowboys). During the discussion, the women touched on three main topics they believed to have an effect on women in the business of sports and in corporate America. They shared their insights on how to deal with maternity leave, sexual harassment, and the glass ceiling.

1. Maternity Leave

Paige Farragut
Paige Farragut

Having the ability to balance a family life and working in the fast pace world of sports is a concern for many women. Farragut and Walker were able to handle the pressure and become successful women in their industry while raising children.

Walker’s advice is to make sure you build up enough good will prior to maternity, so that others recognize your value to the team and want to make sure the entire process flows smoothly for your return. She also advises to do what is right for your family and just roll with it!

Farragut decided to wait until she was in management to start a family. According to Farragut, “In sales, time away matters.”  Therefore, her advice is to make sure you are flexible and have the ability to put in the hours, even if that means having to manage work at night.

2. Sexual Harassment

Walker’s advice on how to handle sexual harassment in the workplace: First, define what harassment meant to you. Then, make sure you set boundaries and establish awareness among others in a gracious, but firm manner. Both Pratt and Walker stated that you should always be cautious of what you say and how you say it.  “You have no idea what the experiences of other people are,” stated Walker.

Each of the panelists urged young women to find mentors within the organization, others in whom they confide and seek counsel if/when such situations do arise. Different situations and people may require different approaches.

3. The Glass Ceiling

Amy Pratt
Amy Pratt

Although the panelists are aware of potential glass ceilings, each operates under the assumption that it doesn’t apply to them.

Walker’s advice for young women revolved around the idea of never allowing yourself to become your own worse enemy. Never doubt yourself, but instead ask, “why not me?”

Farragut’s advice was just simply proving yourself, because it will eventually pay off. If you are the very best in every position that you have, then you will not be overlooked. An issue Farragut sees among young women in the business of sports today is that she has never had a woman tell her that she would like to be in management some day.

All three of the women agreed that there are opportunities for women, they just have to have the desire to seek them. Pratt stated, “There are tons of opportunities for women to open new doors . . . to make themselves of value.”

Closing Advice

Tami Walker
Tami Walker

Women increasingly moving into senior positions in corporate America. These three women are an encouragement to all young people, especially young women who aspire to make their own success story in the world of sports. Walker left a great piece of closing advice for these young professionals, “If you have a drive as a woman to excel . . . then the opportunities are there, there is nothing that can hold you back.”

Women Leaders In the Business of Sports

Women Leaders In the Business of Sports
by Hannah Bouziden – April 2014

Baylor University welcomes Paige Farragut, Tami Walker, and Amy Pratt to the Sports Sponsorship & Sales (S3) Club’s Women In Sports panel on April 14th. The event will take place at 6:30 p.m. at Baylor University in the Cashion Academic Center, Room 203. The panel will discuss the opportunities and challenges that women face in the sports industry. Each of these leaders in the business of sports serves on the Baylor S3 Advisory Board.

[dropshadowbox align=”center” effect=”lifted-both” width=”250px” height=”” background_color=”#ffffff” border_width=”1″ border_color=”#dddddd” ]Go to the post-event article to read the panelists’ advice on maternity leave, sexual harassment, and breaking the glass ceiling.[/dropshadowbox]

Meet the Panel

Paige Farragut
Paige Farragut

 

Paige Farragut currently serves as Senior Vice President, Ticket Sales & Service for the  Texas Rangers Baseball Club. Previously, Farragut worked within the Rangers’ ticket and suite sales operations. Prior to working at the Texas Rangers Baseball Club, she worked for the Dallas Stars as a season ticket account executive. Farragut is a graduate of Texas State University.

 

 

 

Tami Walker
Tami Walker

 

Tami Walker currently leads US Fuels brand management for Phillips 66. Prior to this Walker served as a Global Marketing Strategist for Shell Oil Company. Walker also previously worked with Pennzoil Quaker State, SpencerHall, The Coca Cola Company, and the Kellogg Company. Walker received her undergraduate degree from Baylor University and then went on to receive her MBA from the University of Texas.

 

 

 

Amy Pratt
Amy Pratt

 

Amy Pratt currently serves as Vice President, Events and Tours for the sports, entertainment, and media company, Legends. Pratt has also served as director of sales and manager of AT&T Stadium while working for Legends. Previously, she served as a sales consultant for the Dallas Cowboys. Prior to working for the Dallas Cowboys she worked in corporate and group sales for the Phoenix Coyotes. Pratt is a graduate of the University of South Carolina.

 

 

 

All Welcome

The public is invited to attend the panel discussion. Later this month, a summary article in the S3 Report will highlight insights from the three panelists. If you have more questions, please follow up with program leaders Dr. Kirk Wakefield or Dr. Darryl Lehnus.

Sales Managers: 6 Keys to Becoming a Great(er) Leader

Sales Managers: 6 Keys to Becoming a Great(er) Leader
by Dionna Widder – March 2014

To be great(er) leaders, we must first master the craft of management, work on building upon our skills and talent, and develop trusting relationships with our employees and your managers.

The Great Blondin became famous for being the first person to walk across Niagara Falls on a tightrope. Not just once, but eight times over two years. He walked blindfolded, on stilts, and even with a wheelbarrow.  He failed to build relationships with his audience therefore no one trusted him enough to volunteer to jump in his wheelbarrow to be pushed to cross the falls, except for his manager, who he carried across the falls on his back. 

If we want to be better leaders, we must do these six things.

Be self-aware

An easy exercise to evaluate yourself is to write out five things you do well and five things you can do better as a manager.  It is also important to draw awareness through feedback from reps. Would this kind of feedback surprise you?

  • “I want (my manager) to stop only training on how to sell over the phone”
  • “Start talking to us as professionals, not children”
  • “Stop canceling one-on-one meetings and not reschedule them”
  • “Start developing me on how to sell B2B”
  • “Stop being unapproachable”
  • “Stop socializing with select people in our department, it make me feel left out”
Carrie Kmetzo
Carrie Kmetzo

When areas of improvement are clearly identified, develop solutions. Carrie Kmetzo (Director, Ticket Sales & Service, Tulsa Shock) realized team building and personal connections with managers and reps would improve retention of reps. They created “Bachelor Brackets” on who would win in The Bachelor and hosted paintball games with reps to create fun engagement activities to build the connection.

Use outside resources to gain knowledge

Consider these sources: Books (join or start a book club), blogs, e-newsletters, associations, industry publications, participate in conference calls, webinars, leadership organizations (e.g., Toastmasters), and online search (Don’t know it? Google it.  Don’t know how? YouTube it. ).

Mike Fuhrman
Mike Fuhrman

Mike Fuhrman (Inside Sales Manager, Minnesota Timberwolves) has been proactive at using outside resources and scheduling in time to participate in his company’s book club, being an active member of Toastmasters, and he participates in local chamber events.

Learn from your environment

Samantha Hicks
Samantha Hicks

Learn from others’ experiences. Be a sponge. As Samantha Hicks (Director, Ticket Sales & Service, Indiana Fever) shares, “I learn from the different styles of each of my superiors. I take note of how they communicate with me and with others in the room.”

Brian Norman
Brian Norman

Brian Norman (Sales Manager, Philadelphia 76ers) suggests having heads of the other departments in your organization be guest speakers periodically to expand the knowledge base of reps outside of sales and to help spur career motivation of sales reps.

Develop relationships & have mentors

Self-development doesn’t have to always be done by yourself.  We need to involve others who are willing to provide constructive feedback, give you advice, and share insight from their personal experiences. Find at least one mentor of each of these four types: superior, lateral, internal, and external.

Utilize your manager to learn and grow

Michael Brown
Michael Brown

If you want training, go to your manager and ask for it and be specific what you want to learn and recommend how they can help you learn it. Michael Brown (Inside Sales Manager, Memphis Grizzlies) visits regularly with his vice-president (for “challenges”), asking what he needs to know to develop his skill set and make a bigger contribution to the department. Michael requests for the opportunity to sit in on upper level sales meetings in the office,  and shadow him at games when possible.

Erin Leigh
Erin Leigh

Erin Leigh (Manager of Inside Sales, Brooklyn Nets) recommends offering comprehensive solutions when executives present problems faced by the team. Erin provided a solution– when the sales team started to lose their edge–to develop a comprehensive training program that she now leads for all sellers in the department.

Have a plan

Plans have goals, action steps, timeline (frequency), and how you’ll measure success.

List out the five things you want to do better. Define the actions you will take to accomplish each developmental goal. Establish a timeline and frequency in which you will execute each action. Define how you will measure your personal growth.

Ready to get started? Download this planning sheet and get with it. Now.

Six Differences Between Working in College versus Pro Sports (and why they may change)

Six Differences Between Working in College versus Pro Sports (and why they may change)
by Rocky Harris – January 2014

The first 12 years of my career were spent working in professional sports and corporate America. I made the move to collegiate athletics two years ago because I was given an opportunity to work for my alma mater, Arizona State University.

Before shifting over to collegiate athletics, I assumed working in sports, regardless of whether it is pro or college, would be the same. However, that has proven not to be the case. There are distinct benefits and drawbacks of either career path. I have spoken with other industry experts who have experience working in both collegiate and pro sports to develop what I see as six primary differences.

Difference #1 – Opportunity

Because of the low supply of opportunities working directly for professional sports franchises, it can be difficult to land a full-time job. The NFL only has 32 teams, NBA has 30, MLB has 30, NHL has 30 and MLS now has 20, so that if someone wants to be a PR director for a pro sports team, you only have 142 job opportunities. Whereas there are 1,066 NCAA member institutions, including 340 Division 1 schools. If you want to be the sports information director at a collegiate institution, you have 1,066 job opportunities.

Difference # 2 – The Athletes

The biggest difference between collegiate and pro sports is the role of the athlete. Professional athletes are employees. In college, they are students first and athletes second. Because of this, we are able to impact collegiate student-athletes’ lives in a more meaningful way.

Many times, student-athletes never dreamed of graduating from college or completing internships, but we provide that opportunity and are able to shape their futures and impact the trajectory of their families for generations. A select few are able to continue their careers at the professional level. We are able to impact a much larger population and build the leaders of the future.

Difference # 3 – Sexy Factor

The majority of people entering the sports industry want jobs in professional sports. Unless you are working for a top-10 collegiate sports brand, working in pro sports is more attractive. But, this will change significantly over the next 10 years because college athletics departments are beginning to be run like businesses where they build strong local, regional and national brands.

Difference #4 – Clutter

At ASU, we have 400,000 alumni, 70,000 students, 40,000 season ticket holders, more than 15,000 faculty and staff, 550 student-athletes and 22 sports with overlapping schedules that we have to promote and monetize. When I worked in pro sports, we had one team to focus on year-round, while occasionally hosting other events like soccer matches or concerts.

The biggest challenge working within the university system is making sure your messaging is coordinated and in-sync with the university’s priorities and goals. In pro sports, you have one message that is consistent because you are only marketing one product and one team.

Kate Brandt
Kate Brandt

“Although our priority is revenue-generating sports, we still have to service the other sports with the same intensity, with fewer resources than pro teams,” said Kate Brandt who worked for the NFL’s Arizona Cardinals and now oversees digital media for Arizona State University

Difference #5 – Layers

In pro sports, the approval process is simple. If your team owner approves, you can move forward. The hardest part about working in collegiate sports is the multiple layers of constituents and approvals that need to be accounted for before a decision can be made. This includes the board of directors, administration, and compliance, among others.

Oliver Luck
Oliver Luck

“In college, we have more constituency groups (i.e. faculty, faculty senate, parents, student-athletes, state legislators/government, alumni, boosters, etc.) In the pro leagues, you deal with fans and your owner and everybody else really doesn’t matter in the same way,” said West Virginia Athletics Director Oliver Luck, who spent the majority of his career working in pro sports.

Difference #6 – Business Structure

Twenty years ago pro sports owners decided to change the business structure to focus on generating revenue and improving the fan experience.

Before they made the change, former coaches became general managers and they were responsible for running the team and the business. It was a flawed model.Once the forward thinking owners started hiring experienced business executives to run the organization, the revenue grew exponentially.

Collegiate athletics is about 15 years behind the curve. School presidents and leaders are beginning to understand the value of hiring business executives rather than former coaches to run their multimillion-dollar businesses. Because of this change in the college space, look for significant growth in both revenue and job opportunities.

What’s your conclusion?

Take your pick.

The biggest benefits of working in collegiate athletics are the enormous business potential, the professional opportunities that will be available over the next 20 years and the ability to impact student-athletes in a profound way. In pro sports, the biggest benefits are the speedy approval process that allows you to accomplish your goals faster, the esteem that comes with working in pro sports, and the proven business model.


Cover photo courtesy of ASU Enrollment Management.

Why you should go to the Digital Sports Fan Engagement Conference

Why you should go to the Digital Sports Fan Engagement Conference
by Kirk Wakefield – January 2014

The Digital Fan Engagement Conference to be held March 3-4, 2014, in Dallas (TX) looks promising.

Q1 Productions, a leading organizer of research-based, education program content, shared some content with us from some of the leading presenters. These interviews are posted in full on the Q1 productions blog and highlight the conference content.

Why should we go?

1. Best practices. The conference will highlight best practices in connecting with sports fans through advanced digital and social media strategies. The upshot is you’ll be more likely to develop content applicable and engaging for fans.

Speakers for the program represent leading experts among teams, universities and brands.

Tyler Tumminia
Tyler Tumminia

Tyler Tumminia, Senior Vice President of the Goldklang Group notes, “I am most looking forward to hearing and sharing the best social media practices, industry-wide. From Adidas to Nascar and everywhere in between, the Digital Sports Fan Engagement Conference will feature an array of experienced organization that leverage social media to create valuable content.” Tyler continues, “The conference is a tremendous resource for both fans and industry professionals to learn valuable practices on engaging fans via social media. Conferences where everyone is a creative sponge often lead to the best new ideas and adaptations.”

2. Interaction. All presentations will incorporate time for dialogue between the presenters and audience. So, the conference is, well, engaging. Brainstorming and knowledge sharing will allow for the opportunity to discuss and learn from shared experiences.

Chris Yandle
Chris Yandle

As Chris Yandle, Assistant Athletics Director, Communication at the University of Miami Athletics notes, “Social media is a telephone, not a megaphone. To be a successful brand, you can’t stand on your soapbox and just scream what you want to convey. You have to actively listen and communicate online. In order for your brand to be successful you have to provide customer service and give the digital sports fan content they can’t get anywhere else.”

We can learn from each other on what we’ve found works best in communicating with our fans.

3. Unique focus. With so much to discuss on trending topics, the conference will offer value and interest to teams and organizations throughout the sports industry. Focusing directly on fan engagement will allow for a unique and targeted discussion unlike any other conference program in the industry that we’re aware of. Here’s a look at just the first morning of the conference:

Digital Fan Engagement Conference
Digital Fan Engagement Conference

See you there

Who else plans to be there? Let me know (@kirkwakefield) and we’ll get together. For more information regarding the Q1 Digital Sports Fan Engagement conference, visit the Q1 website at www.q1productions.com/sportsfanengagement.

 


About Q1 Productions:

Q1 Productions designs and develops webinars, training courses, conference programs and forums aimed at specifically targeted audiences, including the life science and sports industries. Through a highly structured production process focused on research calls with end-users and key stakeholders in the industry, our team is able to understand the immediate business concerns of today’s leading executives. Whether focusing on new or pending legislative and health policy issues for the life science industry or upcoming marketing trends in the digital and mobile space for sports organizations, our programs provide solutions to the urgent educational and information needs of our attendees.

Top 10 Ways to Inspire Others (and succeed in the business of sports)

Top 10 Ways to Inspire Others (and succeed in the business of sports)
by Frank Miceli – November 2013

Growing up in south Philly

Growing up in Philadelphia a block away from the sports complex I always dreamed of someday working for the Philadelphia Flyers.

As a 16-year old I was inspired by the story of Ed Snider after reading a magazine article about him and his business philosophy.  I just knew working for the Flyers was my destiny. But after writing 44 letters of application and along the way completing my college degree at the University of Scranton, I was still no closer to my dream job. Their 44 kind letters of rejection made it clear I needed to prove myself and bring something more to the table than a college degree

Gaining some success in retail advertising at Gimbels Wannamaker’s, and Strawbridge & Clothier along with a chance meeting working late one night turned into the opportunity of a lifetime. What seemed like a normal Wednesday night preparing Sunday’s ad copy turned into meeting Milt Beaver, a senior executive who later opened the door to my dream job and incredible 18-year career with Comcast-Spectacor.  I was excited every day of work then and every day I go to work now as Senior Vice-President for  Spurs Sports & Entertainment in San Antonio, Texas. I am so very proud to have my name next to the Iconic Spurs logo on my business card and I never take that blessing for granted.

Secret to Success

My secret to success is there are no secrets. As Colin Powell said, “There are no secrets to success. It is the result of preparation, hard work and learning from failure.”

The recipe to success is the same for me as it is for you. I love the word-picture of “Pound the Rock” by the Danish American social reformer Jacob Riis:

“When nothing seems to help, I go look at a stone cutter hammering away at a rock perhaps a hundred times without as much as a crack showing. Yet, at the hundred and first blow, it will split in two, and I will know that it was not that blow that did it but all that had come before.”

What I’ve learned since moving from that street row house in south Philly to one day working for one of the best franchises in pro sports is this: Everything you need to succeed is under your control. All you need to do is inspire others.

What does it take to inspire others?

Here’s my Top 10 list of ways you can inspire others. All of these are completely up to you. Do them and you’ll succeed. As Steve Mariboli says, ““When you are living the best version of yourself, you inspire others to live the best versions of themselves.”

  1. Be passionate.
    • Really.
  2. Have a positive attitude regardless of road blocks.
  3. Make others great around you.
    • Think Tim Duncan.
  4. Be loyal.
    • Loyalty to others builds your brand reputation.
  5. Work hard.
    • “Most people have the will to succeed, but few have the will to prepare to succeed.” ~Bobby Knight
  6. Embrace change.
    • Change is opportunity dressed like a problem.
  7.  Speak up. Be heard.
    • “Only those who dare to fail greatly can ever achieve greatly.” ~Bobby Kennedy
  8. Never stop learning.
    • Like Walt Disney, practice an Hour of Power: 20 minutes learning something new; 20 minutes of meditation, and 20 minutes making someone smile.
  9. Give back.
    • “You can have everything in life you want, if you will just help other people get what they want.” ~ Zig Ziglar
  10. Have fun.
    • At least once a day!

 

S3 Alum Spotlight on Katy Gager

S3 Alum Spotlight on Katy Gager
Katy Gager
Katy Gager
by Justin Pipes – October 2013

Katy Gager (Baylor S3 ’08) is a Senior Account Executive at The Marketing Arm an agency based in Dallas, Texas. She represents and manages AT&T’s brand through corporate sponsorship of professional & collegiate sports properties in the Southeast Region.

Willing to move

Katy transferred to Baylor for the S3 program to begin her junior year. One of three transfers in the class, Katy was torn between UT and Baylor when deciding to transfer. Gager felt like Baylor was home and believed the S3 program gave her the best opportunity to start a successful career in sports. After moving halfway across the country from California, Gager experienced challenging projects through the curriculum from selling tickets for the Rangers (back in their losing days) to presenting sponsorship ideas for the AT&T Challenge.

Finding Her Niche

Gager quickly found  she  enjoyed the relationship focus in the field of sponsorship. All S3 majors are given a DISC assessment (DiSC Profile Website) to determine their own personal behavioral style and what types of careers are likely to fit them best. Katy has a high Steadiness trait, which “place[s] an emphasis on cooperating with others within existing circumstances to carry out the task <ref>DiSC Profile Steadiness Overview</ref>.” Being a high S and having a more conscientious, detail-oriented personality helped make Katy a great fit for contributing to an agency sponsorship team.

Gager started her career at The Marketing Arm (TMA) in Dallas working on the Insights and Analytics team. She had the opportunity to work with over 25 different accounts including AT&T, State Farm and Frito Lay conducting research for each brand related to their sponsorships with properties nationwide. After becoming an account executive for TMA, she was able to pull from her knowledge of the brands objectives and her research background to manage programs for AT&T that would yield results and drive sales.

S3 Model

Eric Fernandez
Eric Fernandez

Eric Fernandez, Senior Vice President of MEDIALINK LLC, says,

“Katy is a great example of an S3 student who seized the opportunities presented to her.  While the S3 program prepared her for entering the sports marketing business, her work ethic, positive “can do” attitude and natural curiosity have contributed to her professional growth and advancement.  She’s achieved quite a bit in a short time and continually is a model representative of the S3 program.”

High praise also comes from Travis Dillon, Vice President of Activation and Property Management at The Marketing Arm.

Travis Dillon
Travis Dillon

“Katy is one of our rising stars at TMA.  She has been an integral part of our national college football program the past 2 years with AT&T and ESPN College GameDay and is quickly establishing herself as a leader on the team.  In addition, her insights and analytics background make her a valuable strategic asset to the team since day one.”

This work ethic, “can do” attitude and natural curiosity led to a recent promotion to Senior Account Executive.

Three Tips from Katy

[dropshadowbox align=”center” effect=”lifted-both” width=”425px” height=”” background_color=”#ffffff” border_width=”1″ border_color=”#dddddd” ]

  1. Approach to Networking: Sports is a small industry. No matter where you are or have been, your name and personal brand will come up again with come up again. Continue to build your personal brand equity.
  2. Be a Problem Solver: Look for different areas of your client’s business and your business to solve problems all across the board. Be known as someone who finds solutions.
  3. Have a Great Attitude: Be a team player with a positive attitude when approaching all projects, including that those aren’t exactly your favorite.[/dropshadowbox]

 

S3 Back to School

S3 Back to School
by Kirk Wakefield – September 2013

Our Back-to-School September issue of the S3 Report includes two articles focused on selling NCAA sports:

  • Bryce Killingsworth (Oklahoma State University) explains how and why their innovative STH retention program has been successful. Read more…
  • Brian Erenrich and David Quill (both with Aspire at Georgia Tech) report on how Gen Y salespeople and Gen X managers differ and how they can learn to play well together. Read more…

We look to add more content aimed at NCAA sports. Let us know if you have ideas or interests in contributing. Thanks to Bryce, Brian & David for stepping up!


In news on the Baylor home front, we ended the summer with our first ever Baylor S3 DFW Summer Bash!

Lisa DePoy, Senior Marketing Director for On the Border, hosted the event at On the Border in Addison, Texas. Paige Phillips (S3 ’10), Account Manager at GMR Marketing, also helped host.

Lisa Depoy
Lisa Depoy
Tommy Wright
Tommy Wright
John Burnett
John Burnett

Tommy Wright (S3 ’11), Regional Sales Manager at Legends Sales & Marketing, and John Burnett, Executive Director of Marketing at Southwest Media Group, created the event. Wright and Burnett put their heads together earlier in the summer and came up with the idea for the gathering, realizing how many Baylor S3 interns, board members, alumni and friends were located in the DFW area.

Interns shared summer experiences and received feedback from executives about next steps to take on possible entry-level jobs next year.  Most of all, interns, alumni, and executives alike enjoyed networking and catching-up, while continuing to support Baylor and the S3 program.

Feedback & insights

We asked some of the attendees about their involvement and interest in supporting the Sports Sponsorship & Sales (S3) program at Baylor.

Bill Boyce
Bill Boyce
Stan Wagnon
Stan Wagnon
Brian Christensen
Brian Christensen

“Partnering with the Baylor S3 Program is a win/win/win: Every student, graduate, faculty member, sponsor, and team who contributes also benefits. I attended the event to support the interns, the program, and the people who had the vision to invent and implement the event. Great job! I came away from the event energized from interacting with the interns, sponsors, and teams and from hearing about so many great things happening in the industry.” ~Bill Boyce, President, Texas Legends

 “My first exposure to the Baylor S3 program dates back to last fall when Tommy Wright was hired by Legends to represent the Lone Star Conference in corporate sales efforts. This summer the quality of the S3 program came into full view as we added Brian Christensen as a summer intern. Having had two S3 products in our office daily, it is clear to see the program instills a good sense of purpose and direction in its students. It’s refreshing to have employees who are intentional and strategic about the way they approach their business, confident in their ability to do the work, and eager enough to ask the right questions.” ~Stan Wagnon, Commissioner, Lone Star Conference

“One of the main reasons I chose the S3 major was the fact that at the time I attended Baylor, I saw many people around me graduating with no job lined up. The S3 major’s curriculum, board of directors, and internship opportunities guarantee you will find success as long as you are willing to put in the work. I came to see old friends and meet new faces. I love hearing success stories from other S3 members.” ~Paige Phillips (S3 ’10), Account Manager, GMR Marketing

Brian Christensen (S3 ’14) helped organize the event and provided the report and pictures of the event. Nice work, Brian!

Social Media Strategy: Put your voice where the ears are

Social Media Strategy: Put your voice where the ears are
by Daniel Fleming – June 2013

“Put your voice where the ears are.” At least that’s the way Ohio University classmate and fellow S3 writer Ken Troupe puts it.

Remove the name given to the internet-based communication platforms, social media, and look at what they actually are: FREE marketing outlets with the capability to reach thousands of fans, create exponentially more impressions, and push a desired message. Put your voice where the ears or eyes are.

How does social media fit into the bigger marketing picture? Think of the hub and spokes metaphor:  With each additional spoke you create (traditional media, PR, community efforts, etc.), the stronger the wheel and the better it runs. Social media should serve as a spoke in your marketing strategy and an extension of traditional marketing strategies.

How to invest social media efforts

With so many platforms, how do you decide where to invest?

Kevin Johnson
Kevin Johnson

When you take an objective look at Facebook, Twitter, Instagram, Pinterest, Tumblr, Pheed, and all the other social media platforms, Kevin Johnson, Director of Mandalay Creative Services at Mandalay Baseball Properties reinforces the realities of social media, “Content has been and always will be king. Fans love to see photos, videos, and participate in polls.” 

Start with a presence on Facebook. Facebook may be at its peak before it becomes MySpace, but you need to be there now.

Comparing the platforms, there is very little fundamental difference among the social media outlets. Understand that your content can be adjusted slightly to optimize it for the different platforms. Johnson emphasizes, “focus on the same tone, style, voice, and messaging throughout.”

Best Practices

A best practice among professional sports organizations on Instagram is the Seattle Mariners. They add production value to their posts  by creating a game summary graphic which needs no explanation. The same image can be posted to Facebook with a headline, Tweeted with 140 character or less caption, and posted on their (hypothetical) “Games Played” board on Pinterest.

[slideshow_deploy id=’2265′]

The Pittsburgh Penguins are always on the forefront of social media innovation. During the season and this year’s playoff run, the team posts 6-second videos on Vine of fans before the games, players coming on the ice, and other exciting moments easily captured with anyone with a smartphone. Click here to see a Penguins Vine in action. The Penguins are also one of the first to be on WhoSay, which is geared more to fans following individual celebrities and players like RGIII (see below).

 

 

Where am I supposed to get the additional resources?

[dropshadowbox align=”right” effect=”lifted-both” width=”250px” height=”” background_color=”#ffffff” border_width=”1″ border_color=”#dddddd” ]

white_sox_social_media_lounge
White Sox Social Media Lounge
Picture thanks to Zach Hample.

The Chicago White Sox installed a social media lounge for fans to charge devices, connect with other users, create and promote White Sox content, and ultimately serve as brand ambassadors. White Sox Vice President of Sales and Marketing was quoted on CSN Chicago saying, “It doesn’t have to be marketing and sales, but it’s the best way to communicate with your fans and give them accurate info. It’s a great way to communicate what’s going on with the team and with the ballpark.” It also creates impressions to organically increase brand affinity. The increased and continuous relevance brings fans to your building and have them wearing your gear.[/dropshadowbox]The magic of social media is the vast community of viral ideas.

  1. Try crowdsourcing for ideas.
  2. Look internally. There are people in your organization that are paid for their great ideas. And there are people that don’t need to be paid to produce great ideas.
  3. Look externally. Allow fans to produce content and create another level of connection with your fan base. Check out what the White Sox did with their social media lounge!

Cutting through the clutter

BE CREATIVE!

One of the best recent examples comes from BNP Paribas, corporate partner of the French Open, and their activation with homegrown tennis superstar, Jo-Wilfred Tsonga. A social-media controlled tennis ball machine launched balls cross-court to help Tsonga train for the upcoming French Open. Fans have a unique connection with their tennis hero and feel a part of his team in helping him practice tennis.

Social media is a space intended for creativity, for innovation, and for busting down walls. It dares you to take chances, attract attention, and create viral buzz. In an incredibly competitive industry, sports, accept the challenge to beat your competitors. Create social media campaigns that leave your fans cheering and your opponents in shock and awe!

Why aren’t sports teams building the most popular Pinterest boards?

Why aren’t sports teams building the most popular Pinterest boards?
by Kirk Wakefield – May 2013

Why your digital marketing manager should be all over Pinterest

The majority of Pinterest users are women (about 2/3rds). What should this tell teams?

A great way to reach women is through Pinterest. Last time I checked, women are an important audience for any sports team. The fact that teams aren’t effectively using Pinterest likely says more about the makeup of the digital marketing team than it does the potential benefits of building out the team’s Pinterest boards with the same intensity as we have our other social media.

What should stand out to you from these Pinteresting facts is that 28% of users are moms with household incomes above $100,000 and that the referral rate from Pinterest dominates other social media.

Pinteresting facts
by Christine Erickson

In addition to directly building and reinforcing fan passion among women, teams should effectively communicate with women because of their influence on joint family decisions, like buying season tickets and influencing media viewing habits.

How can we do a better job?

What teams are doing a good job with Pinterest? Comment below or send an email to suggest follow-up articles on the S3 Report.

A couple of suggestions

Given what’s of most interest on Pinterest now (below), how could teams capitalize on the millions of followers? I’ll start with two ideas: First, partner with a brand who does well in targeting women. Second, start a board on Weddings at the Ballpark.

Most popular brand boards on Pinterest
Most popular brand boards on Pinterest (click to go to source article)