How brands measure successful sponsor partnerships

How brands measure successful sponsor partnerships
by Kirk Wakefield – December 2014

At the 2014 Sports Sponsorship & Sales (S3) Board Meeting held at McLane Stadium on the campus of Baylor University on November 11-12, Jose Lozano hosted a panel of fellow brand experts from the S3 Board to discuss, “How brands measure successful partnerships.”

Not in the awareness business

“We are not in the awareness business,” said Kelly Roddy, President of Schlotzsky’s,  which is owned by Focus Brands (Auntie Anne’s, Cinnabon, Carvel, McAlister’s Deli, and Moe’s Southwest Grill). “We are into meaningful relationships and sponsorships provide this,” added Roddy.

These sentiments were reinforced by Bill Moseley, Director of Marketing Communications, AT&T, and one of the architects of a wide variety of AT&T corporate partnership deals. Mr. Moseley noted that account management of corporate partners may have focused on more static venue elements of an agreement in the past, but that, “Today the emphasis is on adding value to the fan experience through creative strategies. The AT&T brand is an integral part of the game day experience.”

Tami T. Walker, Brand Manager for Phillips 66, shared, “When we can get a father and son on the floor [as part of a brand-fan experience]  we make fans of the brand for life.” The emphasis is on creating memorable experiences that clearly link the brand with the property in the minds of fans that result in driving business.

What do brands care about in a sponsorship deal?

At the end of the day, or at the end of each year and at the end of the contract, brands care about sponsorship return-on-investment. The panel members underscored that the reason behind sponsorships isn’t because someone at the brand loves the team. Rather, the brand cares about what drives traffic and builds their fan loyalty–when fans of the team become fans of the brand.

AT&T, Phillips 66, Schlotzsky’s, and other well-established brands care most about how much fan affinity transfers to the brand. Why? Brands can track the lift they receive among fans of the brand compared to non-fans in the same markets. Using research tools and brand tracking, brands can see if fans of the team behave differently.

[dropshadowbox align=”right” effect=”lifted-both” width=”200px” height=”” background_color=”#ffffff” border_width=”1″ border_color=”#dddddd” ]”Impressions don’t matter.”[/dropshadowbox]Mr. Roddy explained, “When we measure fan engagement we can see the connection with sales increases. We now look for ways to track call to action. We aren’t interested in millions of impressions, but measures of affinity transfer to our brand. Impressions don’t matter.”

How do brands keep score?

When Phillips 66 evaluates sponsorships, senior management  keeps score at the bottom line.Tami Walker emphasized that Phillips 66 uses multivariate analysis on net promoter and other key performance indicators (KPIs) to look at drivers of buying behaviors.  The make-or-break decision for their partnerships is whether or not the property, “can produce creative solutions we can’t get elsewhere,” added Ms. Walker. Brand managers, like Ms. Walker, must focus on managing contracts in an effective manner to prove the relationship with KPIs.

Other tracking measures include social media scraping. Mr. Roddy explained, “It’s important to see if our brand is connected to the partner via fans’ social media. For example, are people posting about Cinnabon and the Texans?” Using sophisticated web crawler software, brands can analyze social media posts to determine if such a linkage increases as a part of a partnership promotion. Brands also use loyalty index tracking to compare loyalty levels of fans versus non-fans of a property.

Mr. Moseley said that AT&T partners understand that the Net Promoter Score is an important KPI, as they want customers to recommend the brand to others. In doing so, the benefit of the partnership is that the brand-fan linkage helps overcome any pain point with the provider who brings life to their devices.

When is added value really added value?

As Ms. Walker emphasized, building loyalty to the brand is more than just distributing loyalty cards or gaining name recognition. Partners seek true loyalty that shields them against competitive inroads. Properties add value through brand-fan experiences that can scale the effects through social media, as fans share the experiences with others.

For example, the 76 fuel brand partners with the Dodgers, who act as true partners to assess results and adjust to meet their partnership goals. In this sense, the property adds value through their transparency, honesty, and willingness to solve problems.

Jose Lozano, who as CEO of The Company, works with a number of national brands engaged in partnerships, encourages properties to bring their own passion into the equation. Try to understand what each brand wants, seeking to understand the brand’s customers and what they really want. Rather than arriving with a prescribed inventory of sponsorship assets, properties should identify the brand’s KPIs and find ways to bring the brand to life among their fans. When the team’s partnership executives understand how the brand measures success, they can begin to add value beyond the standard rate card for sponsorships.

The Nets move to Brooklyn: Brand boon or bust?

The Nets move to Brooklyn: Brand boon or bust?
by Anne Rivers – January 2013

Whose brand is bigger? Knicks or Nets?

What happens to teams as they move cities?  Do people miss the Seattle SuperSonics? The LA Rams? How about moving the Nets from New Jersey to Brooklyn?

Some New Jersey residents may miss the Nets, but the general public and basketball fans already believe the move was a good one.

[dropshadowbox align=”right” effect=”lifted-both” width=”250px” height=”” background_color=”#ffffff” border_width=”1″ border_color=”#dddddd” ]Three Takeaways

  1. BAV Consulting tracks the value of over 3500 brands, including pro franchises, each quarter from over 17,000 nationally representative consumers.
  2. Energized differentiation–being perceived as authentic, independent, dynamic, and unique–is what drives the value of sports franchises and brands.
  3. Sponsors (Barclays) gain measurable brand value through a clear association with a dynamic franchise (Brooklyn Nets). [/dropshadowbox]

Each pro team and another 3,500 brands are tracked in the BrandAsset Valuator (BAV) database. Beginning in 1993, we now collect opinions from over 17,000 respondents every quarter to track brand values. What do we know about the Nets since they moved?

In the BAV, the Brooklyn Nets are more differentiated, more relevant and have more momentum than the New Jersey Nets. People believe the new team brand is more authentic, independent, dynamic and unique. They want to learn more about The Nets since moving to Brooklyn.

 

 

 

 

 

 

 

Why this new fervor? The borough would be the fourth largest city if it could secede from New York City. Brooklyn itself is a powerful brand. Residents say they are from Brooklyn, not New York. Brooklyn’s popularity is at a high. The city’s brand is admired and relevant to residents and those outside of New York.

Will the Brooklyn Nets brand benefit Brooklyn? The Nets have a head start with a new, revamped team black and white color logo consistent with Brooklyn cool. Simple and bold in nature, the logo reflects Brooklyn’s essence: raw, authentic and edgy. The team interweaves Brooklyn essence, imbibing all of the history and culture Brooklyn has to offer. Appropriately, JAY Z, the creator of the logo, was raised in Brooklyn and popularizes the borough through his music.

Barclays sponsors the Nets new home, gaining invaluable brand equity. Compared to the general public, the Barclays brand is more differentiated among basketball fans. They believe the brand is more relevant and highly regarded. Through the Barclays Center, Barclays is becoming more distinctive to basketball fans and proves it is uptodate, visionary, friendly, obliging, down-to-earth, authentic, different and dynamic. All these are rare components for a financial services brand.

Barclays Brand Value

 

 

 

 

 

 

 

 

New Competition in Town

The Brooklyn Nets’s move into Knick’s territory should renew concerns for the Knicks. New York now has a formidable adversary on and off the court in terms of brand image. From our data, we know brand image helps drive ticket and merchandise sales as well as share of mind and heart. The Brooklyn Nets already surpass the Knicks in “Admired Difference,” a BAV® construct measuring a combination of fan appreciation for team differentiation, momentum and regard often likened to brand love.

 

 

 

 

 

 

 

Brooklyn is the hip and cool underdog with momentum and love among the fans and the public. The Knicks are viewed as prestigious, traditional and still the leader. Who will win this battle of the brands? Sure, winning always helps. But the consistent brand winner will weave its way into the community and harness the love of consumers and their common passions.


 The Manager’s Take

by Eric Kussin, Vice President of Sales & Service, New Jersey Devils

[dropshadowbox align=”right” effect=”lifted-both” width=”200px” height=”” background_color=”#ffffff” border_width=”1″ border_color=”#dddddd” ]

Eric Kussin

[/dropshadowbox]

I can see why the Nets move to Brooklyn is a brand equity boon to both the Nets and Barclays.  Having grown up in the New York/New Jersey, I can see why the move to Brooklyn has been a positive one for the Nets.

1) The move to Brooklyn gave the Nets the opportunity to break the stigma of “a team sharing an outdated building out in East Rutherford” (which was difficult to get to by mass transit). East Rutherford had always been looked at as the inconvenient home of Giants Stadium (now Met Life Stadium), where an arena for an NBA and NHL team just happened to be in close proximity.

2) The Nets now have their own new home in a state-of-the-art facility, convenient by subway from anywhere in Manhattan and Brooklyn, as well as anywhere in Long Island from the LIRR and on to connecting subways. You get out of the subway and the arena is literally right in front of you.

3) A smart move was changing the colors and logo (maybe not such a popular move to the fans in New Jersey that they were leaving behind)…as a “launch” of their new relationship with their new home in a new borough and with new fans in the area. Black and white is a stark contrast from red and blue. Brooklyn has been starving for a major professional sports team to return for decades now, and the finally have one. For Brooklyn to take real ownership of this team as “their team” the organization owed it to them to introduce a new color scheme and a new logo that fit the new neighborhood and the team and ownership attitude.

4) Whether it translates to long term success on the court or not, in moving to a new arena, new colors, new logos, the team also needed to show they were putting a new and fresh product out on the floor. While they kept some of the pieces they were building around in New Jersey – like Deron Williams and Coach Johnson, they added some new pieces like Joe Johnson and Gerald Wallace to the mix. Adding new players to the mix went along with all the “new” they were introducing. It tied the on-court theme with the off-court theme.


 

Special thanks to KennySun for the cover photo (http://normalmag.com/).