How far will analytics take You? S3 majors meet with partners at StubHub, Giants, 49ers, Sharks, & Warriors to Find Out

How far will analytics take You? S3 majors meet with partners at StubHub, Giants, 49ers, Sharks, & Warriors to Find Out
by Brad Sherrill – September 2017

StubHub and Baylor S3

StubHub and Baylor S3 created a partnership to reward motivated, analytically-talented S3 students with an expenses paid trip to the Bay area. The inaugural S3 StubHub Analytics All-Stars group visited San Francisco for three days, gaining valuable interaction time with representatives from some of the Bay’s sports industry leaders. Thanks to StubHub’s generosity, we spent three days visiting with executives from StubHub, Golden State WarriorsSan Francisco 49ersSan Jose Sharks, and San Francisco Giants.

S3 Senior Ian Young said, “It was great to see the variety of career paths people have taken to get to where they are in the sports industry. I really got a feel of how closely connected people are in the sports industry and how best practices are shared among teams.” Young also commented on the value of being data-driven as an organization. Each organization relies on a data strategy to generate revenue utilizing analytics, CRM, and BI/BA to derive actionable insights.

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The StubHub Data-Driven Culture

Our group began the circuit of Bay area sports and entertainment properties by visiting StubHub’s corporate offices. Located in downtown San Francisco, the office encapsulates much of the Silicon Valley atmosphere and emphasis on creating a comfortable, enjoyable work environment.

S3 students received a tour of the office followed by interactive panel discussions with six StubHub employees whose positions touched many of the company’s various focuses. S3 Senior Jonathan Roselli found value in “understanding how analytics are used to report, optimize and predict performance.”

Adam Budelli headed the panels that included Charlie RockmanRaymond DelacruzMena AlsrogyRyan McDowell, and Adam Tatum. These professionals work in areas covering partnerships, business development, data management, analytics, consumer insights, data science, business operations, and marketplace supply chain analysis.

Join us!

If you are interested in the Sports Sponsorship & Sales (S3) program at Baylor, visit www.baylor.edu/business/s3. Prospective students and transfers can find out more about their tickets to a career in sports. Like StubHub and other S3 Leadership partners, organizations can learn about supporting the growth of talent for the industry by visiting www.baylor.edu/business/s3/board.  Look for more stories with insights from executives we met at the Warriors, 49ers, Sharks, and Giants in the coming weeks.

Since launching the first Sports CRM & Analytics track in the U.S in 2011, the S3 program is the leader in placing graduates in data analytics roles at teams [Dallas Cowboys, Dallas Mavericks, Dallas Stars, Houston Astros, Houston Dynamo, Houston Texans, San Antonio Spurs, Madison Square Garden, New York Yankees, Denver Nuggets, Columbus Blue Jackets, Orlando Magic, Miami Dolphins, , Utah Jazz, University of Southern California] and sports-related companies [KORE Software, Stone Timber River, Eventellect, E-15 Group, The Company, Legends Hospitality, and SportsDesk Media]. 

Who went where: S3 Graduate & Internship Placement 2015

Who went where: S3 Graduate & Internship Placement 2015
by Kirk Wakefield – June 2015

Careers in Sports

The Baylor Sports Sponsorship & Sales (S3) program graduated 30 students in the 2015 class. Two, Erin O’Neill and Travis Roeder, opted to pursue law degrees at Tulane and Alabama, respectively. We congratulate them and the others in the 2015 class with this slide show highlighting their placements. We offer a special thanks to Murray Cohn, Vice President of Team Ticket Sales (NBA),  for his dedication and help, as well as to the many other great people and organizations who give back their time to help these newcomers into the sports industry.

https://youtu.be/NqmETZyOrBg

Internships

In addition to the 30 graduating seniors, the S3 program also placed 28 juniors for training in one of the three S3 tracks offered to students: Sales, CRM & Analytics, or Brand Activation & Service.

https://youtu.be/LGDEvE01TyE

If you are interested in learning more about Baylor University, the S3 program, and the S3 Advisory Board, please visit our webpages at www.baylor.edu/business/marketing/sports.


 

Special shout out to Daniel Phillips and Ashley Malik for helping compile the slides for the videos.

Eric Sudol’s 3 Lessons From a Career in Sports Sales

Eric Sudol’s 3 Lessons From a Career in Sports Sales
by Brooks Byers – April 2015

S3 Board Member Spotlight: Eric Sudol, Dallas Cowboys

Eric Sudol, the Dallas Cowboys’ Senior Director of Corporate Partnership Sales & Service, has worked for the Cowboys organization for eight seasons. Mr. Sudol completed his undergraduate work at Cornell College, before earning joint masters degrees from Ohio University in Business Administration (MBA) and Sports Administration.  After starting his career in corporate partnership sales for the Memphis Grizzlies, Mr. Sudol came to Dallas intrigued by the opportunity to sell suites for the new AT&T Stadium in 2007.  Since joining the Cowboys, he has been promoted five times, moving from suite sales to Manager of Premium Sales, Director of Sales, Director of Sponsorship Sales, to his current position as Senior Director.  As a member of the Baylor S3 Advisory Board, he enjoys sharing his experience and advice with students.   Some of his key takeaways from his years in Memphis and Dallas include:

1.       Discipline is the key to sales.

  “The job is daunting. If you bat .300, then you’re in the Sales Hall of Fame,” says Mr. Sudol.  “It’s tough to do this job if you’re not very disciplined in your approach.”

2.       Sales and business acumen go hand-in-hand.

“You can’t go wrong with a first job in sales; if you want to be a leader in your company, then you have to understand what it takes to make money.”  Mr. Sudol came to Dallas to learn a different aspect of his industry.  He believes that his experience selling suites made him a better leader and manager because all areas of revenue generation are important and related.

3.      Selling sponsorships lends itself to creativity.

“You can allow your entrepreneurial spirit to run in sponsorship.  We’re always looking to innovate and create new ways to generate revenue.  We want to be at the forefront and look to invent the next sponsorship category,” says Mr. Sudol.

Mr. Sudol is proud to be a part of the S3 program because its curriculum recognizes the importance of sales as an entry point to the sports industry and gives students hands-on experience in call centers to prepare them to excel in their careers.

Why the NFL is Lifting the Blackout Rule

Why the NFL is Lifting the Blackout Rule
by Eric Fernandez – March 2015

The NFL announced yesterday (3-23-15) that for 2015 they will lift the 30+ year blackout rule.  The blackout rule has been in effect to “protect” season ticket holders.  Teams that couldn’t technically sell out the game 72 hours before kick-off would have the game blacked out in their local markets.  The change for 2015 is driven by two simple reasons:

  1. Pressure from the TV Networks, in particular CBS and FOX, to remove blackouts
  2. Teams no longer have an incentive to sell out games

#1. Pressure From TV Networks

The current TV agreements, that kicked in before the 2014 season, increase each teams annual TV money to between $200 – $220M.  Or said another way, before each team plays a down, TV money pays for salary cap and team operating expenses and leaves each team $10+ million dollars in the black.  That’s a nice business model – do nothing and make millions.

Make no mistake, TV drove this decision.  Local market viewers are 50% – 75% of the local market TV rating.The NFL can’t justify crippling their largest revenue source, which is now the overwhelming majority to revenue for each team.  Expect the TV viewing experience to innovate and improve as networks seek ways to recoup their investment.

#2. No Incentive to Sell Out

Read point #1, read it again and then read it a third time.  This is no different than a pro athlete who ups his game in a contract year, makes a financial windfall, then gets a bit fat and happy with a large contract.  Teams have no incentive to sell the last 10% of tickets.  If anything you’ll see a shrinking of future stadiums with a model that’s focused purely on premium seating and season-tickets, sold well in advance on long-term contracts.  We’ll witness the conversion of stadiums to “sound stages” with made-for-TV experiences.

As journalists are taught in J-School, the secret to uncovering a story’s truth is to “follow the money.”  The same can be said for the NFL’s blackout lift.

The 2014 S3 Board Meeting in Pictures

The 2014 S3 Board Meeting in Pictures
by Kirk Wakefield – December 2014

The meeting for the Sports Sponsorship & Sales (S3) Board was held November 11th & 12th in Waco at the new McLane Stadium on the campus of Baylor University.

The only of its kind focused on selling sports, the S3 major is a selective program in the Hankamer School of Business at Baylor University, a highly ranked Christian university. The S3 program continues to grow from its original admissions of 19 highly qualified students in 2004 to soon selecting up to 38 in each year’s incoming class. Students in the major are prepared for careers in (1) professional selling for sports (tickets, corporate partnerships & service) and (2) customer relationship management (CRM) & analytics. Read more here on the Baylor website.

Phillips 66 S3 Banquet

Dr. Darryl Lehnus, Director of the S3 program, hosted the Phillips 66 S3 Banquet attended by over 140 executives, managers, S3 alumni and current S3 students.

Dinn Mann (BU ’87), Executive Vice President and a founder of Major League Baseball Advanced Media (MLBAM), provided the keynote speech, “The Changing Landscape of Digital Media & Ticket Sales.”   Mr. Mann serves on the S3 Executive Council, along with other S3 Executive Council members recognized at the banquet, including:

  • Eric Fernandez (BU ’94), Co-founder & Managing Partner, Sports Desk Media, S3 Executive Council Chair
  • Greg Grissom (BU ’95), Vice President of Corporate Development, Houston Texans, S3 Executive Council Vice-Chair
  • Tami T. Walker (BU ’86), US Brand Management, Phillips 66
  • Jose Lozano (BU ’93), Chief Executive Officer, The Company
  • Derek Blake (BU ’86 )Vice President, Partnership Marketing & Military Programs, LaQuinta Inns & Suites
  • Drew Mitchell (BU S3 ’06), Chief Revenue Officer, Texas Legends
  • Chase Jolesch (BU S3 ’10), Manager of Ticket Sales Center, Baylor University
  • Heidi Weingartner, Chief Human Resources Officer, Dallas Cowboys

Chevrolet Outstanding Board Members

Over 60 executives and managers from over 25 teams, companies, and the NBA and MLBAM offices attended the 2014 board meeting, which included an afternoon of interviews for S3 juniors for summer internships and S3 seniors for career positions.

Special thanks to Murray Cohn, Vice President of Ticket Sales (NBA),  for leading a panel of  Sales All-Stars including Jake Reynolds and Brian Norman, Philadelphia 76ers, Kris Katseanes, FC Dallas, Joe Schiavi, Detroit Pistons, and Lacey Congdon (BU S3 ’14), Texas Rangers. As always, we are grateful to Bill Guertin for mentoring S3 students and kicking of the week along with Jason Howard (Houston Astros) and Tom Parsons (Time Warner Cable Media) as part of the “Faith in the Workplace” panel discussion.

The meetings concluded with the Chevrolet Outstanding S3 Awards given this year to:

  • Outstanding Team Board Member: Greg Grissom, Vice President of Corporate Development, Houston Texans
  • Outstanding Corporate Board Member: Lynda Carrier Metz, Chief Marketing Officer, Restaurant Management Company (Pizza Hut)
  • Outstanding S3 Alum: Bryan Apgar (BU S3 ’07) Vice President of Sales & Business Development, Website Alive
  • Outstanding S3 Report Writer: Anne Rivers, Senior Vice President, Global Director of Brand Strategy at BAV Consulting

The 2014 S3 Board Meeting in Pictures

What can teams learn from Manchester United? How to hang out with fans on Google+

What can teams learn from Manchester United? How to hang out with fans on Google+
by Alex Stewart – April 2014

Manchester United is a global brand

Manchester United, along with Real Madrid and Barcelona, have the most fans outside their own country. They can count on fans in emerging markets, especially Asia and Africa.

The Red Devils may be suffering on the pitch currently, with the tenure of David Moyes, Sir Alex Ferguson’s anointed heir, currently a stuttering work of bathos, but their relentless commercialization shows no signs of abating. Indeed, it has become something of a running joke that United cannot seem to win much at the moment except for a slew of endorsements and commercial partnerships ranging from Japanese snacks to diesel engines.

Google+ Campaign

Manchester United has an active, if fairly staid, social presence, but they have recently become one of two clubs (Real Madrid being the other) to begin exploiting the burgeoning potential of Google+. With some 1.15 billion registered users, Google+ is a more dynamic, interactive social platform than the less agile social media such as Twitter and Facebook. United has hosted chats with the team on Hangout, and, most recently, launched Front Row, a campaign to encourage that global fan-base mentioned above to participate in the match day experience.

Using a hashtag-based competition, similar to Juventus’ #LoveJu fan choreography campaign, Manchester United invited fans to submit a picture via Twitter or Facebook using the #MUFrontRow hashtag to show their passion for the Red Devils. Winners were then selected from this group to participate in a Google+ hangout, which displayed their faces on the pitch-side advertising hoardings at Old Trafford, the home of Manchester United, during the showpiece match against north-west rivals Liverpool.

Why the hold up?

Google+ has been around a while, so why has it taken so long for football clubs to recognise and develop its potential?

Clubs’ use of social seems to fall largely into two camps:

  • the sometimes successful tongue-in-cheek conversation with fans via Twitter, and
  • the rather generic release of team information, photos, and match reports via all platforms.

Google+ requires thought in order not to be simply yet another platform on which to post the same pictures and comments. But, with thought, Google+ can be perhaps the most useful of all platforms for clubs.

Google+ fan interaction = community

Fans love nothing more than to debate and discuss, to put questions directly to their heroes, and to feel part of a community. This is especially so when it comes to fans of a team in a foreign country.

If you are a die-hard United fan from Thailand or Ghana, you might never get the chance to go to Old Trafford. Google+ hangouts allow a level of engagement and participation that is immediate, actual, and generates the kind of fan engagement that builds a genuine sense of community.

Circles = Global reach for sponsors

The use of ‘circles’ on Google+ also allows the content managers for United’s social team to tailor material specifically to fans in different countries. This, in turn, has an obvious benefit for a club with specific sponsorship partners in different locations. Those commercial tie-ins can be used only in the circles where the have an impact for the sponsoring partner.

The use of Circles is not the only benefit for sponsors. DHL already hosts the Hangouts with players. AON, the title sponsor of United, sees their logo emblazoned across shirts in every Hangout.

Customized messaging

The tailoring of commercial messages across specific circles can also benefit sponsors. The main plus point, though, is surely that Google+ allows fans across the world to feel connected in a way that other platforms cannot. It creates a direct, bespoke level of conversation, at times a genuinely two-way conversation, with a variety of content that realises and solidifies a fan’s passion for her team.

Football clubs benefit sponsors mostly by positive association rather than direct messaging. The global reach of Google+, married to its ability to create more of a genuine feeling of community than any other social platform, means it could be the most significant vehicle for generating earned media for clubs yet, with all the commercial benefits that entails.

Manchester United might be struggling on the pitch, but in the social space, they’re setting the pace.

Why Sponsors Flock to The Olympics and Super Bowl: 5 Things You Didn’t Know About Their Fans & Brands

Why Sponsors Flock to The Olympics and Super Bowl: 5 Things You Didn’t Know About Their Fans & Brands
by Anne Rivers – February 2014

Why do brands line up to sponsor The Olympics & the Super Bowl? Below are five truths you might have suspected, but didn’t have the evidence or the details that explain why brands do what they do.

1. The Super Bowl and The Olympics are the two most powerful sports brands in the United States.

Top Sports Brands, U.S.

2. Across all leagues the final game is always more powerful in terms of brand strength and stature.

Screen Shot 2014-01-31 at 9.20.15 AM

3. The Super Bowl and The Olympics have the most avid fans.

 When broken down into percentages of dedication from respective fan bases, the NFL & Olympics have more avid fans than the other leagues, providing tremendous brand rub for sponsors.

Screen Shot 2014-01-31 at 9.20.18 AM

4. The Super Bowl and the Olympics Match up with Unique Brand Images

The dedication of each fan base, especially when describing The Super Bowl or The Olympics, originates from what each sporting event stands for. The Super Bowl stands for iconic performance and fun and can be compared to similar brands as the image below indicates. The Olympics, on the other hand, are usually characterized by originality, authenticity, and grace.

Screen Shot 2014-01-31 at 9.20.22 AMScreen Shot 2014-01-31 at 9.20.22 AM 2

5. The Seahawks’ image stands for fan passion, but the Broncos stand taller for perceived skill.

In anticipation of the upcoming Super Bowl this weekend, we, and avid NFL fans, see the Denver Broncos taking home the Lombardi trophy.

Screen Shot 2014-01-31 at 9.20.25 AM


Special thanks to Emily Buratowski for helping with this article.

Richard Sherman, The Craziest Player at the Super Bowl?

Richard Sherman, The Craziest Player at the Super Bowl?
by Deven Nongbri – January 2014

We’re all probably a bit tired about hearing of Richard Sherman and his outburst in the NFC Championship  game. His seemingly angry rant rankled a lot of folks and stirred endless debate both online and offline. But let’s look at what he did.

httpv://youtube.com/watch?v=K7n7PiwYKag

Did he curse?  No. Was he incoherent?  No, not really.

He was cornered for an interview immediately after making a big play and was pretty amped up. And it showed. That’s called passion for what you do for a living and that’s a great quality to have.

Ben Shpigel
Ben Schpigel

As Ben Shpigel (@benshpigel) of the New York Times points out, Sherman’s own family thought this level of celebrity was “‘destined to happen'” as he was a firecracker growing up, with a 4.2 high school GPA, and then graduated from Stanford. He came out of the school with a degree in communications, so he knows his way around a mic. Look at his post game interview (below), bow tie and all. He knew what he was doing.

httpv://youtube.com/watch?v=aXp7wl2beaU

Things aren’t always as they seem. This was not your average player running at the mouth and caught in the act on national TV. The NFL still seemed to think that was the case and handed down a $7,800 fine. But this all may have been a calculated risk as he’s about to ascend the biggest sideline of them all at the Super Bowl this weekend. What brand wouldn’t want to align themselves with passion like that? 

Yeah, that Richard Sherman is crazy. Like a fox.


Cover photo courtesy of Aimee.

How can properties support sponsorship rate cards?

How can properties support sponsorship rate cards?
by Kirk Wakefield – January 2014

Is sponsorship more about media or meaning?

Why should brands pay for the rights to be an anchor sponsor of an NFL, MLB, or NASCAR property? Can these properties defend their rate cards that afford brands the rights to communicate with their fans via the property’s venue, television, radio, website, social media, special events, and logos/marks?

anne rivers“We have been very successful showing the success of sponsorship to build brand equity, and in turn firm value, which has been harder for those trying to use impressions to capture ROI.” ~Anne Rivers, SVP, Global Director of Brand Strategy, BAV Consulting

Sponsorships activate the brand in the minds of passionate fans across multiple channels to achieve brand objectives. If it were just about buying media and exposures to gain a particular audience, there are typically cheaper (CPM) options than sponsorships. But, exposures can be important, because it gives some idea about the potential to reach passionate fans. What it doesn’t tell us is if they are paying attention.

So, the question becomes less about media and more about meaning.

Brand managers are smart. They know single exposures (or even a few) of a brand message have no meaningful impact on consumers. They know people pay more attention when they are highly engaged and passionate, which is what people are about their favorite sports, teams, and players. They also know consumers think, feel, and act more positively toward a brand if the message is received and reinforced through multiple channels.

This brings us to the sponsorship question of the day: Is paying the property for the rights to use their assets worth it?

Evidence for rate card support

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matt webb“Brands have had an overwhelmingly positive response to our analytical approach to measurement. Our ability to provide our partners with measurable, goal-oriented results is invaluable and allows us to truly be a solutions provider.” ~ Matt Webb, Director, Corporate Partnerships, Cleveland Browns[/dropshadowbox]After years working with brands such as AT&T, TXU Energy, HEB, and a variety of other brands in cooperation with The Marketing Arm, this past year I began working with clients in NASCAR, MLB, and the NFL to determine if anchor sponsors receive more bang for the buck than mid or lower level sponsors.

We learned two simple lessons that we’ll complicate with colored charts and graphs.

#1 Attendance means nothing. Engagement means everything.

Fans can spend up to 36 hours over three days at a NASCAR racing event. And many do.  But the number of hours at the track has no significant correlation with whether or not fans recognize the activation of brands like Ford, Coke, Sprint, and SpeedTV. Instead, it’s the frequency of engagement with sponsors–which we measured using RFID tags connecting fans with sponsor activation locations–that predicts whether or not fans distinguish the brand as a sponsor and not its competitors.

bav#2 More channels increase relative brand equity.

With our partner, BAV Consulting, we measure a brand’s energized differentiation (see inset) for not only the sponsor, but also competing brands who may be sponsors or ambushers. In short, sponsors routinely outperform non-sponsors (see our MIT Sports Analytics paper). But, what about anchor sponsors versus secondary sponsorships?

Working with our NFL and MLB team partners, we compare multiple categories of anchor versus secondary sponsors in terms of fans’ recognition of the sponsors’ use of property assets: stadium signage, stadium messages, special game promotions, website, social media, television, radio, and use of team marks in advertising/POP.

If you’re the kind of stats nerd that attends and understands the data analytics presentations at the MIT or Wharton conferences where we’ve presented, then the charts below are for you. If not, here it is in words:

  1. Activation not exposures. How often the fan attends, watches or listens to games increases the odds of recognizing the brand’s sponsorship activation (the green boxes), but does not have a direct effect on the brand’s energized differentiation (the red boxes). This reinforces our NASCAR findings: Just being there doesn’t count. The brand must be activated in the minds of the fans.

    meaning not media
    Table 1
  2. Multi-channel communication. The greater the multi-channel activation among the property’ eight assets, the greater the energized brand differentiation of the sponsor (dark green boxes).
  3. Anchors = activation. Fans recognize anchor sponsor communications across more channels than they do for mid-level or low-level sponsors in the same categories (tan boxes). In other words, the additional assets pay off with greater activation of the brand among fans.
  4. Brand equity effects. For the eight categories we tested, each additional effective channel increases energized brand differentiation by 6-7% (the regression equation in Table 2 is an example of one anchor sponsor for the NFL team). Overall, the number of effective channels explains over 90% of a brand’s asset value in the minds of fans. This is a big number.

    Table 2
    Table 2

Conclusion

Some might still say, “So, what? Where’s the big payoff?” We’re glad you asked.

Consistent with our findings in each category, the chart below shows what happens to market share among those fans who recognize activation across multiple channels between the anchor sponsor and the low-level sponsor in the same category.

Both sponsors are national brands with otherwise strong brand equity according to BAV Consulting. But, the payoff for being the anchor sponsor for the NFL team brings substantive market share increases (4.4% ) for each additional effective channel.

If your team or brand would like to learn more, please tweet (@kirkwakefield) below or email. Happy to help!

market share

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